Showroom Business Leader

About the Role:

FACETS of Dallas is seeking a dynamic, business-minded leader to drive the growth and performance of our luxury kitchen, bath, and appliance showroom.

This position leads a builder-driven growth model, managing both outside sales (builder-focused) and in-showroom consultants, while owning the financial performance, merchandising strategy, and customer experience of the showroom.

You will work in close partnership with the Profit Center Manager to shape strategy, execute growth initiatives, and position FACETS as a market leader in Dallas.

In this role, you will:

Manage a Team of Sales Professionals:

• Manage, recruit, hire, develop, and train a team of high-performing showroom consultants and outside salespersons.
• Provide strategic direction, coaching, and accountability to teammates in a manner that drives sales and ensures alignment between builder-focused sales strategies and showroom execution.
• Establish clear expectations and measurable sales goals and hold salespeople accountable for achieving them.

• Create a culture of accountability, collaboration, and continuous improvement

• Partner closely with the Profit Center Manager to align on sales strategy, growth priorities, and market approach. Coordinate accordingly on builder-focused initiatives and account strategies.

• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing.

• Own and drive sales, gross margin, and profitability of the showroom.
• Lead merchandising and product selection in the showroom ensuring what we display, sell, and stock reflects a luxurious, design-forward environment cohesive with builder needs and market trends.

• Effectively manage customer contacts and relationships providing excellent customer service, building sales volume, and constantly increasing overall customer satisfaction. Ensure a consistent high-end customer experience.
• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.
• Collaborate strategically with vendors building and maintaining strong relationships.

• Coordinate closely with the Operations team aligning showroom commitments with operational capabilities and timelines.
• Conduct all business operations and maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets - buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by management.

About You:

• 5 or more years of experience in showroom sales
• 1 or more years of leadership experience

Our ideal candidate will also:

• Have at least 5 years of experience in a builder sales environment.
• Have 2 or more years of experience managing sales teams.
• Be experienced in merchandising and product section strategy.
• Possess proven knowledge of kitchen and bath design trends and effective sales techniques.
• Possess leadership qualities and be viewed as a leader.
• Have experience promoting a productive and positive team environment and coaching staff to do their best work to achieve the highest levels of sales and customer satisfaction.
• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze customer data.
• Possess a strong work ethic and a high standard of integrity.
• Be able to build and maintain quality relationships with co-workers, customers, and vendors.
• Be able to collaborate cross functionally with teammates at all levels of the business, especially management and Operations.
• Demonstrate strong personal sales skills and the ability to lead a highly effective sales team.
• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.
• Possess a high level of integrity, accountability, and professionalism.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to read, write, speak and understand English.