Shop Service Manager NEW

Shop Service Manager

Location: Detroit, MI, United States

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Description

Overview

The Shop Manager leads all shop and field service operations for the branch, with overall responsibility for service performance, profitability, employee development, customer satisfaction, and safety.

Responsibilities

• Lead daily service operations with accountability for profitability, quality, turnaround time, and customer satisfaction
• Schedule and coordinate shop work to meet time and cost targets
• Oversee work orders, estimates/quotes, and work‑in‑process
• Communicate with customers, technicians, suppliers, and management to ensure smooth operations
• Coach, train, and develop leadmen and technicians
• Assist with troubleshooting and repairs as needed
• Control shop expenses and meet profit and productivity goals
• Promote a safe, organized work environment and meet all safety standards
• Support hiring, performance management, and employee development

Qualifications

• High school diploma or equivalent; technical or vocational training in diesel technology preferred
• 5+ years of diesel technology experience and 3+ years of customer service experience
• Strong leadership, coaching, and communication skills
• Results‑driven with a strong work ethic and commitment to company values
• Proficient with industry‑specific systems and basic Microsoft Word and Excel

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