Shop Foreman

Dealership:

L0418 Suburban Cadillac of Plymouth

What You'll Do

• Technician Staff Recruiting, Training and Development
• The foreman is responsible for production and quality control
• Staff department in order to optimize customer opportunities and productivity.
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Develop a production plan each month
• Break down the store performance expectation for flat rate hours to a daily number
• Then match the daily SPE by technician and set technician daily objectives
• Meet with each technician every day and review performance to objective
• Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty and receivables.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions
• Hold daily and monthly staff meetings as required covering key information.
• Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
• Complete body shop department reporting and month-end procedures on time.
• Other administrative duties as required

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing - ability to type efficiently
• Mathematics - using mathematics to solve problems.
• Accounting - knowledge of basic accounting principles
• ASE Certified in all eight specialty areas
• 10+ years of experience as a technician
• Acceptable driving record and a valid driver's license in your state of residence