Shipping & Inventory Lead

The Shipping/Inventory Lead is responsible for overseeing daily shipping operations while providing hands-on leadership on the warehouse floor. This role supports picking, packing, Inventory shipping and receiving activities as needed, serves as a backup to the Shipping and Receiving Coordinator, and assists management in maintaining an efficient, organized, and compliant department.

Client Details

Our client is a Global Organization has backing by a world-renowned Private Equity Firm. Think MedTech but at the intersection of Medical Device, Healthcare, and state of the art R&D. Innovation is at the forefront of growth for the company's vision, and this is directly correlated to the growth opportunities for the employees who join.

Description

Shipping, Order Processing, Inventory Control & Returns

• Manages daily operational activities within NetSuite ERP, Warehouse Management System (WMS), and RF‑Smart, including receiving, picking, Inventory Control, packing, shipping, and return transactions; Monitors cold chain environments throughout the warehouse (Temperature probes system) reviews all system transactions and supporting documentation to ensure accuracy, completeness, and compliance with internal procedures.
• Prepares and distributes printed pick tickets (waves), required inserts, and all applicable shipping documentation to support accurate and timely order fulfillment.
• Oversees end-to-end shipment processing activities, including order ‑follow up, issue resolution, and receiving functions; provides hands‑on operational support during periods of high volume, staffing constraints, or changing business requirements.
• Coordinates domestic and international shipments using FedEx, UPS, DHL, and other approved freight forwarders, ensuring adherence to service level requirements and customer delivery expectations.
• Obtains freight quotations, evaluates shipping options, and schedules carrier pickups as a backup resource to the Shipping Supervisor and Receiving & Shipping Coordinator.
• Works closely with Customer Service on custom and non‑standard orders, supporting order accuracy, special handling requirements, and customer communication.
• Flexible hours as position may require overtime, weekends and on call needs.
• Maintains an accurate inventory of finished goods, raw materials, components, and packaging materials. Performs cycle count and inventory adjustments.
• Processes customer and supplier returns as required, including receipt, segregation, disposition, and destruction of returned materials, ensuring accurate documentation and completion of all required system transactions.
• Supports customer complaints by assisting with return assessments, investigations, and required documentation in coordination with QA and Customer Service.
• Assists in identifying, investigating, and resolving discrepancies related to product receiving, picking, packing, labeling, and shipping to prevent recurrence and improve operational accuracy.
• Maintains working knowledge of export documentation requirements, including Shipper's Letters of Instruction (SLI), packing lists, and related international shipping documents.
• Orders and maintains appropriate inventory levels of shipping and packaging materials to support daily operations.

Leadership & Team Support

• Provides hands-on‑ leadership on the warehouse floor by training, monitoring, and supporting assigned personnel.
• Trains new employees and provides retraining as required to ensure operational consistency and compliance.
• Supports the Warehouse and Distribution Supervisor in establishing developmental, team goals and participates in midyear and end‑ of‑ ‑year performance review processes.
• Conducts regular one to ‑one meetings with assigned team members to provide guidance, feedback, and operational support.
• Reviews and approves employee timecards for accuracy and completeness in accordance with company policies and payroll requirements.
• Promotes a positive, cooperative team environment and fosters a culture of accountability, teamwork, and employee engagement. Promotes positive communication with supporting departments and engages in cross departmental solutions.

Receiving & Packing Support

• Assists with pulling, packing, staging, and loading orders as needed to support daily operations.
• Supports receiving activities as required and serves as backup to the Receiving and Shipping Coordinator.
• Ensures shipping and receiving areas are maintained in a clean, orderly, and safe condition.

Reporting, Safety & Compliance

• Assists the Shipping Supervisor with monthly operational reporting.
• Follows all internal procedures and complies with Good Manufacturing Practices (GMP) requirements.
• Operates warehouse equipment safely and efficiently, including forklifts (certification required).

Profile

Education

• High School Diploma (or equivalent) with relevant experience may be substituted for a diploma and/or GED.

Experience

• Minimum of 6+ years of shipping , supply chain experience in a manufacturing environment.
• Prior Lead or supervisory responsibilities required.
• Experience in life sciences,biopharma, or medical device industry preferred.
  • Cold Chain experience & understanding of regulatory bodies a huge plus!
• Experience with shipping equipment (Forklift, standup reach and Scissor lift.)

Knowledge, Skills, and Abilities

• Ability to work effectively under pressure in a fast-paced environment.
• Strong organizational skills with excellent attention to detail.
• Ability to investigate issues and resolve problems efficiently.
• Working knowledge of shipping systems.
• Proficient in Microsoft Office, including Word and Excel.
• Strong verbal and written communication skills.
• Ability to work cooperatively with others and maintain professionalism with internal and external customers.
• Ability to follow procedures, think rationally, and make logical decisions.
• General understanding of GMP requirements applicable to warehouse operations.
• People Management experience

Language Skills

• Ability to speak, read, and write English fluently.

Physical Demands

• Frequent walking, standing, sitting, bending, reaching, and squatting
• Regular use of hands to handle, feel, and grasp materials
• Ability to lift and move materials in excess of 50 pounds
• Ability to load and unload incoming materials for extended periods
• Ability to work in cold or freezing environments for extended periods
• Regularly required to sit, type, and communicate by phone and email
• Frequently required to read, compile, compute, and record data

Work Environment

• Office/Warehouse environment with standard business equipment (computers, phones, printers, scanners, pallet jacks, forklift, scissor lift, scales, plastic wrap machine).
• Work in shipping and receiving warehouse areas, including exposure to refrigerated and freezer environments.
• Required to wear appropriate personal protective equipment when entering cold storage areas.
• Exposure to moving mechanical parts and moderate to loud noise levels in warehouse settings.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervision Received

• Works under task-directed supervision.

Job Offer

Compensation & Benefits Offering:

• Full Time, Direct Hire Position
• Position will be an Hourly, Non-Exempt Role
• Hourly Pay Rate Range is between $25-35/hour
• Bi-weekly pay
• 2 Weeks Paid Time Off (PTO), 8 Personal Days, 10 Company Holiday(s), and 2 Floating Holiday(s)
• Company offers an annual Safe Harbor 401K Match of up to 4% and is eligible for enrollment on date of hire
• Comprehensive major medical and vision / dental plans for which the Company pays approximately 80% of the premium costs
• Health care enrollment eligibility goes live on the 1st of the Month following date of hire
• Flexible Spending Account (FSA) and Dependent Care Account (DCA)
• Short- and Long-Term Disability Insurance and Life Insurance, paid 100% by the Company

Schedule & Culture Offering:

• The Facility in Santa Ana, CA is a recently acquired + renovated + redesigned space that encompasses the largest US Manufacturing site along with a 8,300 SQ-FT Warehouse with state of the art refrigerators and freezers
• Position will be required to work 5 days/week on-site with a set Monday through Friday schedule
• Warehouse runs a 5 AM to 5 PM Shift, there is flexibility for hours of this role but the Client is targeting a 7 AM to 4:30 PM shift
• Leadership role, small but growing team! Client aims for YoY growth of 20% - direct path for promotion
• PPE provided
• Growth Mindset, the hiring manager values strategic leadership but with a servant mindset

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.