Shipper Performance Coach, Amazon Global Logistics, DFM, Shipper Support

Amazon.com Inc

Tempe, AZ
13 days ago

Highlights

In this pivotal role, you"ll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network.

Numbers & Facts

Location	Tempe, AZ
Industry	Retail
Company Size	10,000 employees or more
Year Founded	1994
Website	http://Amazon.com/militaryroles

Description

Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network. In this pivotal role, you"ll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Your work will directly impact Amazon"s ability to deliver exceptional service to millions of customers worldwide.

Key job responsibilities

Analyze shipper performance data and identify areas for improvement
Develop and implement coaching strategies for underperforming shippers
Create actionable recommendations to enhance shipper efficiency and compliance
Collaborate with cross-functional teams to drive best practice adoption
Manage performance metrics and report on progress to key stakeholders

A day in the life

As a Shipper Performance Coach, you"ll start your day reviewing performance data and identifying trends. You"ll then conduct coaching sessions with shippers, offering tailored advice to improve their processes. Throughout the day, you"ll collaborate with various teams to implement new strategies and track their effectiveness. You"ll also participate in innovation sessions, brainstorming ways to revolutionize the transportation shipper experience.

About the team

Our team is passionate about reinventing transportation logistics. We thrive on learning, innovating, and having fun while delivering results. With a direct line to our users, we"re customer-obsessed and constantly pushing the boundaries of what"s possible in the industry. Join us in building the future of logistics at an unparalleled scale and pace.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

About Company

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles