The Starbucks Shift Supervisor supports the Starbucks Manager in overseeing daily store operations and delivering an exceptional guest experience. This role is responsible for supervising baristas, maintaining Starbucks brand and service standards, and ensuring smooth operations during assigned shifts. In the absence of the Starbucks Manager, the Supervisor assumes full operational responsibility for the store.
Responsibilities
Support the Starbucks Manager in all aspects of store operations and daily execution
Assume full responsibility for store operations in the absence of the Starbucks Manager
Supervise baristas to ensure adherence to Starbucks service, quality, and brand standards
Actively oversee guest service, responding to guest needs and service cues in real time
Assist in establishing, assigning, and monitoring completion of side work and shift duties
Maintain cash handling procedures, including bank accuracy, in accordance with company standards
Review daily communication logs from prior shifts and complete shift communication for the next team
Ensure store cleanliness, organization, and proper setup, including service areas, aisles, and tables
Verify compliance with all state, federal, and corporate food safety and sanitation requirements
Communicate daily with restaurant or property leadership regarding events, volume, and operational needs
Assist with barista training, including promotions, seasonal programs, and operational updates
Provide clear direction to staff through effective verbal and written communication
Support staffing coverage needs and comply with attendance and scheduling requirements
Foster a positive, respectful, and professional work environment
Follow all company safety and security policies, including key control, chemical handling, and safe lifting
Identify and report safety hazards or operational concerns promptly
Perform additional job-related duties as assigned by management
Qualifications
Ability to communicate clearly and professionally in English
Previous supervisory or leadership experience in a café, restaurant, or hospitality setting preferred
Strong guest service skills with the ability to lead by example
Self-starter with a calm, even disposition and strong problem-solving skills
Team-oriented mindset with a willingness to assist wherever needed
Ability to operate point-of-sale (POS) systems
Commitment to maintaining a professional appearance and demeanor
Flexibility to work varied shifts, including weekends and holidays as needed
Spend time sitting, standing, and walking
Spend time making repetitive motions
Push, pull or lift to 50 pounds
Able to use his/her hands to manipulate/control tools and/or objects
Work under distracting or uncomfortable noise levels
Work indoors in a temperature-controlled environment and outside
Physical Demands and Work Environment
Spend time sitting, standing, and walking
Spend time making repetitive motions
Push, pull or lift to 50 pounds
Able to use his/her hands to manipulate/control tools and/or objects
Work under distracting or uncomfortable noise levels
Work indoors in a temperature-controlled environment and outside
Respectful of shared workspace and physical proximity with other