Position Overview: We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.
Key Responsibilities:
• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
Qualifications:
• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.
Our Grandparents opened our first Village Inn August 12th1965. Now on our 3rd generation of family, we have employed and fed countless families in the Ozarks and are excited to see those numbers grow over the next 50 years! Locally owned and operated for over 56 years! We're made up of people of all different beliefs, culture, colors, and backgrounds with one thing in common... we’re in this together. We’re here to make a difference in our community and in ourselves by delivering the best family dining experience for our guests while its hard work, we support each other and have fun doing it! In our company you have a voice. In fact, we expect to hear from you. You will get the opportunity to learn and grow with the company you will be supported with hands on training and all the tools you will need to reach your goal.