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Shift Supervisor - Clayton Donation Center

Discover Goodwill of Southern & Western Colorado

Denver, CO

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Business Continuity Planning (BCP), Coaching, Communication Skills, Customer Escalations, Customer Relations, Customer Service Evaluation, Customer Support/Service, Depth Perception, Develop and Maintain Customers, Disciplinary Action, Email Management/Administration, Employment Law, English Language, Federal Laws and Regulations, Forklift, Funding, Heavy Lifting, Homeland Security, Internet Application, Leadership, Loading/Unloading, Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Military, Office Equipment, Organizational Skills, Pallet Jack, People Management, Performance Analysis, Performance Reviews, Physical Demands, Problem Solving Skills, Restaurant, Retail, Retirement Plan, Sales, Staff Training, Team Player, Time Management, Track Customer Issues, Training/Teaching, Warehousing
LOCATION
Denver, CO
POSTED
11 days ago
Rate: $21.29 USD per hour **Description** **_*Please Note: This position will be posted through 7/3/2026*_** **_Pay - $21.29 per hour_** **_Please Note: Our Donation Centers are open 9 to 5 pm daily._** **_This supervisory position is full-time and will require open availability (including weekends)._** **_Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division._** **_*All applicants are required to attach a resume to their application in order to be considered for this position._** **_This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule._** **_Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate._** **_Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer._** **JOB SUMMARY:** The Shift Supervisor, Stand Alone Attended Donation Center (ADC), is responsible for providing high-level operational leadership across all aspects of the ADC. This role ensures the efficient and safe handling of donated goods, supervises staff, maintains customer service standards, and supports the mission of Goodwill of Colorado through effective team and task management. **ESSENTIAL FUNCTIONS:** **Employee Leadership:** + Provide leadership, training, and support to all subordinates/staff. + Manage breaks and redirect staff/work teams to ensure operational coverage. + Coach employees and collaborate with management on performance evaluations. + Coaches’ employees verbally and provides input to management on employee disciplinary actions and terminations. + Ensure continuity of operations and open communication across all levels. + Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed. + Assists every customer by unloading donations from vehicle or other areas. + Ensure that donated items are handled with care and sorted into appropriate bins or production areas. + Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations. + Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas. + Maintain remote donation centers, sheds, and/or trailer, if applicable, while following appropriate opening and closing procedures when working at a remote site. + Ensure supplies are kept well stocked at remote site, as necessary. + Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations. + Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed. **Operational Oversight:** + Oversee loading/unloading of trucks. + Ensure accurate sorting and safe handling of donated goods. + Maintain a work-ready environment and assign tasks throughout the day. + Assist in inventory processes including counting and verification. + Ensure proper use and certification of equipment such as pallet jacks, walkie stackers, and forklifts. + Maintain operational knowledge to manage the ADC in absence of senior management. + Job duties may extend beyond the tasks listed and may include additional responsibilities as required. **Customer Focus:** + Serve as the first escalation point for customer complaints. + Oversees customer service standards are meeting business objectives. + Act as point of contact for donation acceptance decisions. **Training and Development:** + Adheres to training guidelines, monitors and assist in training employees, including those with disabilities. + Ensure cross-training and proficiency in ADC procedures. **Administrative Duties:** + Demonstrate strong organizational and time management skills. + Ensures accuracy of records and reports of donation count daily. + Communicate pertinent information to management. **QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education:** + A High School diploma or equivalent is preferred. **Experience:** + Minimum six (6) months of proven supervisory experience. + Two (2) years of customer service experience is preferred. **Other:** + Strong work ethic, self-starter, problem-solver, and team player. + Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. + Ability to read, comprehend, write, and communicate effectively in English. + Ability to train and work with diverse teams. + Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG,) to meet the needs of employees and the organization. + Ability to manage corporate email and calendar (i.e. Outlook). + Able to obtain walkie stacker and/or forklift certification to safely operate equipment. + Ability to maintain confidentiality and follow organizational policies. + Able to withstand prolonged standing, bending, and lifting up to 8 hours per day. + Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary. + Must be able to work in various outside weather conditions with varying outside temperatures*. **_Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses._** **_Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or_** **_www.dhs.gov/E-Verify_** **_We promote a Safe & Drug-free Workplace._** **Physical Requirements** **Attachment to Job Description** **Job Title:** _848 - Shift Supervisor, Stand Alone ADC_ **Dept Number:** _Varies – Operations_ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Guide to Physical Requirements:** + **Continuously (5-8 hours)** + **Frequently (3-4 hours)** + **Occasionally (1-2 hours)** + **Never** LIFTING: (as defined by ADA) Heavy: 45 lbs & over - FREQUENTLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - FREQUENTLY CARRYING: Heavy: 45 lbs & over - FREQUENTLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - FREQUENTLY PUSHING/PULLING - CONTINUOUSLY REACHING: Above Shoulder - OCCASIONALLY At Shoulder - FREQUENTLY Below Shoulder - CONTINUOUSLY TWISTING - FREQUENTLY BENDING - FREQUENTLY KNEELING/CRAWLING - OCCASIONALLY SQUAT - OCCASIONALLY CLIMBING: Use of legs only (stairs) - FREQUENTLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - CONTINUOUSLY VISION: Visual, close - CONTINUOUSLY Visual, distant - FREQUENTLY Visual, depth perception - CONTINUOUSLY HANDS/FINGERS: Simple grasping - FREQUENTLY Fine Manipulation - FREQUENTLY Repetitive Movements - CONTINUOUSLY WALKING - CONTINUOUSLY STANDING - CONTINUOUSLY SITTING - OCCASIONALLY SPEAKING - FREQUENTLY OTHER, please describe – CONTINUOUSLY - Working in various weather conditions/varying temperatures*. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Discover Goodwill of Southern & Western Colorado