Job Description
Overview
The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every
Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company
while overseeing and running a shift.
Expectations
Win the hearts of Guests every day through holding yourself and the Team Members accountable to the Winning Hearts Every Day strategy which consists of:
Great Food
* eRQA completion, once per shift
* SAFE Daily Critical completion, once per shift
* Jolt Food Safety Walkthrough completion, once per shift
* Develop trust with Guests through meeting quality requirements
Clean & Safe Environment
* Maintain a refreshingly clean environment
* Ensure all safety procedures are being followed
* Ensure all Team Members are following hygiene standards and the health policy
* Utilize LEAN processes
* Familiar with crisis response plan and where to locate it
Fast & Accurate Service
* Strive for a Speed of Service goal of 3 minutes and 30 seconds
* Ensure accuracy of all Guest orders
Genuine Hospitality
* Enthusiastically fulfill the core four
* Ensure each Guest and Team Member feels cared for
* Maintain a hospitable and enthusiastic environment
Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others
Win—within the Restaurant:
Pursue Mastery
* Embrace store goals
* Train Team Members for success through actively coaching and sharing feedback on every shift
Own the Numbers
* Focus on processes, be the champion of change
* Attack the gaps
* Be a good steward of equipment, supplies, food, labor, and money
Help Others Win
* Communicate tirelessly
* Celebrate success
* Confront with care
* Evaluate Team Members in an unbiased manner
* Hold Team Members accountable to performance and attendance standards,
documenting and issuing disciplinary notices when necessary.
Ensure all Jolt checklists are completed daily
Must be able to lift, push, and pull up to 40 pounds
Must be able to stand for up to 8 hours per shift
Must be able to bend, twist, and maneuver tight spaces
Behavioral Characteristics
* Servant leader
* Excellent verbal, written, and electronic communication skills
* High standards in the areas of operational excellence, quality, and customer service
* Excellent time management skills, including meeting all deadlines
* Attention to detail and organization with excellent follow-through
* Sense of urgency
* Takes initiative
* Is Innovative
* Self-disciplined
* Earns respect of team members and is able to positively influence their behavior
* Natural ability and desire to train and develop self and others
* Cares about Chick-fil-A, every Team Member, and Guest
*Job description is subject to change based on business need.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.