Shift Manager Cage

Position Summary: Leads Cage and Count team employees by ensuring established policies and procedures are maintained, while demonstrating superior guest engagement.

Job Title: Shift Manager Cage

Department: Cage

Reports To: Manager Cage

FLSA Designation: Exempt

License Type: Key

Salary: $77,500 to $97,500

Essential Job Functions:

• Keeps the Manager Cage informed of any relevant information regarding Cage and Count activities/irregularities
• Manages the Count Team during the drops and count processes of all areas
• Operates computers and machines used in the processing of all monies during the Count
• Enters data for Table Games/Slots/Poker into a computerized accounting system
• Shift Manager Cage understands that when Count Room specific responsibilities are conducted, they then cannot perform Cage specific functions on the same gaming day where funds are being handled. This includes, but is not limited to, functioning as a Cage Cashier in any capacity.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix
• Must be aware of and reinforce safety and accident prevention. Must ensure team members immediately report all accidents and complete necessary accident forms
• Conducts initial orientation sessions with all new supervisors, reviewing all company and departmental policies and procedures
• Provides leadership, communication, motivation, and guidance necessary to empower Cashiers, Count Team Attendants and Supervisors to make correct, real time decisions
• Ensures proper training of all Cashiers, Count Team Attendants, and Supervisors
• Interviews, hires, counsels, and evaluates cashiers and supervisors
• Ensures compliance with regulatory controls both internal and external including, but not limited to, state and federal laws and the New York State Gaming Commission
• Monitors appearance and presentation of Cage, Cage Cashiers, Count Team Members, and Supervisors
• Monitors, evaluates and consults gaming departments, casino hosts and guest development on credit and credit dispositions
• Continually evaluates our Cage operations and makes recommendations to enhance efficiency and effectiveness
• Ensures every effort is made to collect from guests any returns still owed to the Casino
• Oversees weekly team member schedules to ensure adequate staffing during peak volume periods and less staffing during low utilization periods
• Conducts frequent team member meetings with the Supervisors Cage to review and discuss various policies and procedures, address problems and concerns, and as a tool in building teamwork
• Resolves disputes that subordinate Cage team members are not able to resolve, or refers the problem to the Director Cage or Human Resources if still unable to resolve
• Monitors and updates credit files, Central Credit Reports, and National Credit Check (NCC) on new and established guests if needed
• Monitors and maintains key control system
• Consistently provides prompt, friendly and courteous service to guests, maintains constant awareness of services, promotions and events offered by the Casino and informs guests
• Informs the Supervisor Cage of any guests needs that may require special accommodations
• Performs all other duties as assigned

Qualifications:

• Three or more years of experience in a Casino Cage operations, with prior supervisory experience preferred
• Strong knowledge of all essential Cage and Credit functions
• Possess good verbal and written communication skills
• Strong leadership, organizational, and mature judgment skills
• Typing skills, 10-Key, and computer data entry skills
• Money handling and basic math skills
• Ability to be a Team player
• Must be able to work a flexible schedule, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged periods of time
• Must occasionally lift up to 30 pounds
• Frequently required to push or pull up to 300 pounds
• Frequently required to stoop, crouch or kneel
• Ability to interact with others while maintaining a courteous and positive demeanor
• Possible exposure to high noise levels for extended periods of time