Business Practices, Cash Management, Category Management, Coaching, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Fax Machines, Federal Laws and Regulations, Food Delivery, High School Diploma, Inventory Levels, Inventory Management, Leadership, Lift/Move 50 Pounds, Loyalty Programs, Maintain Compliance, Manual Dexterity, Multilingual, Operational Improvement, Operations Management, Organizational Skills, Performance Management, Physical Demands, Problem Solving Skills, Procedure Development, Profit & Loss, Quality Metrics, Relationship Management, Restaurant, Safety Compliance, Safety Standards, Sales, Sales Management, Sales Training, Security Compliance, State Laws and Regulations, Systems Maintenance, Team Lead/Manager, Team Player, Time Management
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Job Details
n Job Ref:58650719n Location:2 Sherwood Square, nnPeru, nIN 46970nn Category:Restaurant Managementn n n nnn n
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Summaryxa0xa0
Supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure highxa0quality products and customer service are delivered to ensure restaurant profitability. Otherxa0 responsibilities include the management of operations including the execution of all Companyxa0policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.xa0xa0
Essential Duties and Responsibilities include the following. Other duties may bexa0 assigned.xa0xa0
- Demonstrate exemplary operations skills in all aspects of the restaurant including makingxa0quality products for our customers and ensuring each delivered product meets Papa John'sxa0 standards and accurately reflects the customer's order. Professionally and promptlyxa0respond to all customer concerns or issues. Solicit customer feedback, share feedback withxa0team, and use feedback to improve restaurant operations and build brand loyalty.xa0Communicate, train and promote quality standards to team members by utilizing all availablexa0tools including Operations Manual and Team Member Handbook.xa0xa0
- Supervise a restaurant team, maintain adequate shift staffing levels according to projectedxa0 sales, properly train team members to exceed customer expectations, ensure compliancexa0 with uniform and appearance standards, and coach for improved performance. Ensurexa0 team is quality and customer focused and build an atmosphere of teamwork, energy andxa0 fun.xa0xa0
- Contribute to sales goals by providing prompt and friendly customer service; building checkxa0 averages through team member product training and sales execution.xa0xa0
- Contribute to profit goals by ensuring they stay within company guidelines and target goalsxa0 by accurately utilizing the FOCUS System. Execute cash management duties. Assist in thexa0 management of adequate inventory levels using the company's systems and guidelines toxa0 minimize loss. Manage company's assets by ensuring the restaurant is clean, safe andxa0 organized; complies with safety and security standards at all times.xa0xa0
Position Qualifications. To perform this job successfully, an individual must be able toxa0perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toxa0enable individuals with disabilities to perform essential functions.xa0xa0
Competencies are classified as the work habits, attitudes, personal characteristics, andxa0 behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.xa0xa0
- Attention to Detail: Follows established guidelines and procedures to ensure accuracy; getsxa0work right despite pressing deadlines; concentrates on routine work details and organizesxa0 and maintains a system of records; is alert and aware of surroundings and carefully monitorsxa0technical equipment or processes.xa0xa0
- Commitment to Task: Demonstrates dependability and shows a sense of urgency aboutxa0getting results; willing to commit the hours it takes to get the job completed; takesxa0responsibility for actions and achieves results; overcomes obstacles.xa0xa0
- Customer Focused: Commits to meeting the needs and expectations of the organization'sxa0internal and external customers; builds and maintains a customer base; delivers a high levelxa0of customer service; searches continually for ways to increase customer satisfaction (i.e.,xa0customer feedback).xa0xa0
- Initiative: Takes action proactively; addresses issues or opportunities without supervision;xa0focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,xa0and a "can-do" attitude.xa0xa0
- Relationship Management: Initiates and develops relationships with others; demonstratesxa0credibility; confronts conflict quickly and professionally; inspires confidence in others.xa0xa0
- Teamwork: Works cooperatively with others to accomplish business goals and objectives;xa0asks others for their ideas and opinions; supports team's decisions; contributes to thexa0 team's efforts.xa0xa0
Functional Skillsxa0xa0
- Cash management skillsxa0xa0
Education and/or Experiencexa0xa0
- High School diploma or GEDxa0xa0
- Successful and stable employment historyxa0xa0
Physical Demands. While performing the duties of this job, the team member is requiredxa0 to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly andxa0 simply/lightly with hands, and use fine finger dexterity. The team member is frequently requiredxa0 to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, andxa0 use head and neck in a twisting or static motion and to look up and/or down, and lift and/orxa0 move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, pushxa0 and/or pull, and lift and/or move over 51 pounds.xa0xa0
Work Environment. While performing the duties of this job, the team member is requiredxa0 to work outdoors in various temperatures, in a noisy environment, near moving mechanicalxa0 parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxicxa0chemicals.xa0xa0
Additional Informationxa0xa0
- Must be 18 years of age or olderxa0xa0
- Must have reliable transportationxa0xa0
- Must be able to work long hours, scheduled or unscheduled, which will include nights,xa0weekends, and as emergencies arisexa0xa0
- Ability to successfully perform the job duties of all positions in the restaurant, including pizzaxa0 deliveryxa0xa0
- Ability to lead a team during a shift with no supervisionxa0xa0
- Bilingual in certain marketsxa0xa0
- Work with phones, computers, fax machines and copiersxa0xa0
- Non-exempt, hourly positionxa0xa0
- Employment is contingent upon satisfactory results of a background checkxa0
Company Introduction
Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.
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