Shift Leader- Back of House

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Shift Leaders lead by example, align with 156th & Maple's core values, and set the tone that others will follow. 

Position Type:

• Full-time and Part-time
• Saturday Availability Required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discounts on food and free meals when working
• Vision, Dental, and Health Insurance options if requested

Shift Leader Responsibilities:

Shift Leaders are responsible for assisting the Director team in all aspects of shift management and

ensuring that each guest has an outstanding experience. Shift Leaders are responsible for supervising

assigned areas for an entire shift.

• Running shifts effectively
• Managing labor effectively
• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Helping maintain a LEAN production and cleanliness of the Kitchen environment
• Coaching, evaluating, and providing accountability for all Kitchen Team Members
• Aligning daily practices of the Kitchen with the Vision of the organization
• Tracking food waste
• Laser focus on food safety
• Coaching the behaviors of all Team Members who work in the Kitchen. Those behaviors include:

o Hustle that creates surprisingly fast Speed of Service

o Attention to detail that ensures preparation and production procedures are followed

o Execution of systems that ensure a refreshingly clean environment- Daily, weekly, and monthly cleaning

o Maintaining a work environment that ensures and promotes food safety

o Vigilant attention to the organization and appearance of the Kitchen

Qualifications and Requirements:

• Make Emotional Connections with Team Members
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to collaborate with all Team Members
• Strong commitment to superior customer service
• Ability to lift and carry 25-50lbs
• Ability to stand for long periods of time
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

All team members must follow appearance and apparel standards set by Chick-fil-A. The below items are a snapshot of requirements but not a comprehensive list.

• Hair must comply with local health department requirements and be natural in color
• Facial hair is permitted if neatly trimmed and up to 1/2'' in length
• Tattoos must not be visible on face or neck

Working at a Chick-fil-A® restaurant is more than a job - its an opportunity to grow personally and professionally, to give back to your local community, and serve alongside friends as you show genuine hospitality to guests in Northwest Omaha. Chick-fil-A at 156th & Maple is locally owned and operated by Grahm Talbitzer who has a passion for the development and mentoring of staff along with giving back to a community that he cares deeply for. Come join an amazing organization that focuses on having fun while showing guests genuine hospitality every day.

Salary

Benefits

Job Type

Schedule