At Gogobop, we're redefining Korean fast-casual dining by making bold, high-quality food accessible, fast, and consistent. We believe great food starts with great people, and we are committed to building teams that deliver with speed and excellence. As we grow, our focus remains the same developing leaders, serving our communities, and working together toward our vision of becoming America's favorite Korean restaurant.
Company: Gogobop
Location: Westwood, CA
Status: Part-Time or Full-Time
Compensation: $22.00 $25.00/hour + tip
BENEFITS
Free Gogobop meal for every shift worked
Closed on Sundays
Growth potential with a fast-growing brand
OVERVIEW
The Shift Leader serves as the backbone of daily restaurant operations at Gogobop. Reporting to the Leader of the House, the Shift Leader is responsible for running smooth, high-energy shifts that reflect Gogobop's S.E.R.V.E. values from open to close.
This role is designed for individuals who are ready to step into leadership, take ownership of their shift, and help build a culture of excellence. The ideal candidate will:
Understand and execute restaurant operations
Show ownership
Communicate clearly
Connect personally
Lead humbly
EXPECTATIONS
Run the Shift
Open and close the restaurant according to Gogobop's standard operating procedures
Manage shift flow across FOH and BOH to ensure speed and consistency
Assign positions and responsibilities to crew members at the start of each shift
Coordinate and manage crew breaks in compliance with California labor laws
Maintain a clean, organized, and safe restaurant environment throughout the shift
Own the Numbers
Count and reconcile cash drawers accurately at the start and end of each shift
Record and report waste according to Gogobop's waste tracking procedures
Monitor and communicate any inventory needs or shortages to the Leader of the House
Lead the Team
Support, motivate, and hold crew members accountable during the shift
Provide real-time coaching and feedback to ensure quality and consistency
Address performance issues in the moment and escalate to the Leader of the House as needed
Serve the Guest
Handle customer complaints and concerns with professionalism, urgency, and empathy
Ensure every guest receives a fast, high-quality experience that reflects Gogobop's standards
Model exceptional service behavior for the team at all times
Champion the Culture
Model and reinforce Gogobop's S.E.R.V.E. values on every shift
Ensure team energy, attitude, and execution remain consistent across all dayparts
Recognize great performance and address issues directly and respectfully
Ensure Compliance & Responsibility
Ensure crew members receive proper meal and rest breaks in accordance with California law
Monitor and maintain accurate timekeeping throughout the shift
Uphold food safety and workplace safety standards at all times
Document and report any incidents or issues to the Leader of the House
REQUIRED QUALIFICATIONS
Must be at least 18 years of age
Restaurant experience required
Ability to lead, motivate, and hold a team accountable in a fast-paced environment
Strong communication skills with the ability to give clear direction and feedback
Basic math skills and comfort handling cash transactions
Availability to work a flexible schedule, including weekends and holidays
Ability to stand and move for extended periods of time
Ability to lift and carry up to 50 pounds
Ability to learn and uphold food safety and sanitation standards
Reliable transportation to and from the restaurant
Bilingual in English and Spanish preferred