Shift Lead

Job purpose

Shift leaders are required to manage employees and store operations during their work day.
They must ensure that the operation runs smoothly, efficiently and according to industry standards while also overseeing and directing employees. Shift leaders are responsible for cash management, organization, cleanliness and general problem-solving while on duty.

This position is exempt.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential function so of the job.

Manage employees

Assign tasks to kitchen and staff and ensure they are performing tasks correctly

Supervise employee breaks and authorize employee overtime

Ensure adequate staffing

Problem solve

Provide input and feedback on employee performance

Ensure customers are served appropriately and efficiently

Oversee the production of food and beverage items

Quality control of food

Oversee opening and closing of store

Oversee and maintain accuracy of register drawer

Count currency in drawer and create cash accountability reports

Make bank deposits

Resolve currency shortage or overage problems

Maintain safe lock and key

Maintain store cleanliness according to industry standards

Supervise employees to ensure compliance with state law and industry standards.

Qualifications

Must have minimum of 1 year leading staff in the fast food or hospitality industry or equivalent experience.

Qualifications include:

Associates degree, high school diploma or GED certificate

Ability to work flexible hours including nights and weekends

Bilingual is a plus

Exceptional interpersonal communication skills

Exceptional organization and leadership skills

Dependable and reliable

Must possess a valid driver's license.

Must be eligible to work in the United States.

Ability to make quick decisions and hold staff accountable.

Working conditions

Work environment can be hectic and fast paced. Shift leader is subjected to various temperatures for long hours. Must be available days, nights, weekends, and holidays based on business needs.

Physical requirements

Required to work on your feet and stand for 8 hours a day.

Pick up 50 lbs or less on a regular base.

Ability to perform all functions at the restaurant level, including delivery when needed

Required prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 50 lbs or less, repetitive hand and wrist motion.

Work with hot, cold, hazardous equipment as well as operates computers, phones, fax machines, copiers, and other office equipment.

Direct reports

Manager

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