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SHI - Retail Guest Services Associate

Sealaska

Juneau, AK

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JOB DETAILS
SKILLS
Brand Marketing (Branding), CPR Certification, Communication Skills, Customer Support/Service, Environmental Economics, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 20 Pounds, Lift/Move 50 Pounds, Merchandising, Photography, Physical Demands, Policy Development, Presentation/Verbal Skills, Procedure Development, Process Development, Product Development, Product Merchandising, Promotional Programs, Record Keeping, Retail, Revenue Growth, Set Goals, Software Development, Store Closing, Team Building, Telephone Skills, Writing Skills
LOCATION
Juneau, AK
POSTED
4 days ago
Job Summary

The position is responsible for maintaining a high level of customer service for the Sealaska Heritage Store by generating sales, merchandising, developing product knowledge, and assisting in developing store processes and procedures.

Duties/Responsibilities
  • Greets customers of the Sealaska Heritage store, including answering phones and directing customer inquiries to the appropriate person.
  • Receives and processes all payments according to standard procedures.
  • Assists in the opening and closing of the store, including cash handling.
  • Assists in floor moves, merchandizing, display maintenance, and store housekeeping.
  • Maintains awareness of product knowledge and promotions.
  • Completes, processes, and maintains applicable paperwork and records.
  • Assists in the development of online store software, including photography, branding, and maintenance.
  • Assists in shipping and handling policy and procedure development.
  • Participates in collaboration meetings to enhance practices, procedures, and team building.
  • Other duties as assigned.
Required Skills
  • Excellent customer service skills
  • High degree of initiative
  • Excellent oral and written communication skills
Supervisory Responsibility

The position has no supervisory responsibilities.

Work Environment

This position's duties are performed at the Walter Soboleff Building. This role routinely uses standard office equipment and point of sale equipment.

Physical Demands

While performing the duties of this position, the employee is regularly required to talk and listen. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing. The employee must often lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds.

About this Role

This position regularly requires frequent weekend work.

Required Education and Experience
  • Student in good standing of a local school district; or
  • High school diploma or equivalent
Preferred Education and Experience
  • Cashier experience
  • Experience in general record keeping and assisting the public
  • Cardiopulmonary Resuscitation (CPR) certification
  • Knowledge of Alaska Native cultures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Review the Benefits associated with this position:

Who is Sealaska? Established in 1972, Sealaska is the Alaska Native regional corporation for Southeast Alaska. Our 23,000 shareholders are Tlingit, Haida and Tsimshian people with more than 10,000 years of ancestral ties to the oceans, forests and communities of Southeast Alaska. We serve the twin goals of economic prosperity and environmental protection. Sealaska Heritage Institute is an affiliate of Sealaska.

We are committed to providing the best possible climate for maximum development and goal achievement for all our employees. As a subsidiary of a Native-owned company, Sealaska Heritage Institute is proud to promote an inclusive and diverse workplace, with respect for the cultural traditions in the communities where we operate.

Sealaska Heritage Institute is an equal opportunity employer. All applicants are considered without regard to race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. However, preference may be extended to an enrolled member of a federally-recognized Indian Tribe.*

*"Indian Tribe" means an Indian Tribe, band, nation, or other organized group or community, including any Alaska Native village or regional or village corporation as defined in or established pursuant to the Alaska Native Claims Settlement Act (85 Stat. 668; 43 U.S.C. 1601) which is recognized as eligible for the special programs and services provided by the United States to Indians because of their status as Indians.

About the Company

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Sealaska