Shelter Unit Manager

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Shelter Manager has an oversight of the Shelter Staff and ensures they maintain a safe, supportive, and therapeutic environment that meets the individualized care and personal development needs of the Unaccompanied Children in accordance with Agency standards, state licensing standards, and other federal, state, CARF and local regulatory requirements.   

Responsibilities

• Ensure that all precautions, restrictions, safety guidelines, and interventions are properly implemented and managed during all shifts, while maintaining safety, security, and sanitation standards in all living and recreation areas by conducting constant walkthroughs in compliance with licensing standards 
• Supervise shelter staff to ensure adequate staffing levels that meet each child’s physical, social, emotional, educational, and recreational needs while complying with contract and regulatory standards and monitor and support staff to ensure all assigned duties are performed throughout the shift 
• Lead the planning and coordination of random search of Children living space following Licensing standards 
• Provide support and supervision of staff as it relates to therapeutic community group sessions, crisis intervention, problem solving, group meetings and activities for the Children daily living 
• Maintain awareness of Children behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the Children individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms 
• Respond promptly to crisis situations and assist in de-escalating children, providing support and intervention as needed during emergencies 
• Lead the team in continuous quality improvement efforts, acting as a proactive agent for positive change when appropriate, while conducting case file audits and providing feedback to identify opportunities for improving the quality of documentation within the shelter department 
• Work closely with the department Team Leads to ensure the individualized treatment and personal development plans are properly implemented, followed, and managed as it relates to staff interaction with the Children, setting behavior limits and individual and group activities 
• Work closely with management, the program, and clinical staff to ensure program operations, goals and objectives are being met and the Children are receiving the highest quality of services and support   
• Work closely with the Program Director to develop and assist with new children's orientation and onboarding plans, as well as to create and manage work schedules that meet staffing and ratio needs for each shift 
• Serve as a member of the “administrator on-call” (AOC) team; work rotative schedules, evenings, weekends and holidays as needed or requested by the position supervisor 
• Ensure compliance with required training hours for all shelter staff according to licensing standards, meet all pre-determined deadlines set by program supervisors and federal partners, and perform other assigned duties and projects as needed 
• Accompany the shelter in the evacuation of children due to natural disasters or incidents that hinder the shelter from operating 
• Prepare and attend supervision, unit, team, and facility meetings as required 
• Provide back-up services and assistance to other units/programs when needed 
• Other duties as assigned 
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence. 
• Communicate with direct reports in periodic one-on-one meetings 
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives 
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring 
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff 
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods 

Qualifications

Minimum Qualifications

• Associate’s degree in social work, Social Services, Human Services, or closely related field; additional years of experience will be accepted in lieu of education requirement 
• Two (2) years of experience working in a similar environment 
• One (1) year of experience in a supervisory role inclusive of hiring, mentoring, and evaluating others 
• Bilingual in Spanish, based on population served and service area 
• Ability to use good judgment and think and react rationally and calmly in difficult and stressful situations 
• Strong interpersonal skills with the ability to interact with diverse staff and population serve  
• Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of UCs 
• Communicate effectively in writing and verbally in English and Spanish demonstrating the ability to write legibly and in a concise and understandable manner 
• Strong organizational and time management skills with the ability to meet deadlines and complete tasks in a timely manner 
• Ability to work both in a team environment and independently 
• Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook 

Preferred Qualifications

• Bachelor’s degree in Social Work, Social Services, Counseling, Psychology, Human Services, or closely related field 
• Three (3) years’ experience in residential care facility or similar setting  
• Advanced knowledge of behavior modification and therapeutic settings 

Travel

• This position may be required to travel up to 10%

Perks at Upbring 

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more  
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships  

• This position requires sitting and looking and using a computer for long periods of time 
• Position works in a child facility and has constant exposure to children 
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 
• Lift, push, pull, move up to 125 lbs.  

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.