Shelter Manager

SUMMARY

Responsible for the day-to-day operations of YWCA emergency shelter and 24-hour crisis line services.  Supervises Shelter Advocates, Housing Coordinator/DSHS WorkFirst, Community Resource Advocate, volunteers and interns to ensure that clients’ and crisis line advocacy needs are identified, prioritized and that appropriate referrals for other resources are made.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Trains and supervises Shelter Advocates, Community Resource Advocate,
• Assists in the development and implementation of shelter program policies and procedures
• Responsible for the collection and management of all shelter client and crisis line data
• Ensures that program goals, outcomes and deliverables are met
• Responsible for data entry and contracts and grant reporting

• Coordinates monthly staff schedule for the shelter. Provides emergency coverage of uncovered shifts when required
• Maintains certification as an Address-Confidentiality Program Assistant.

• Represents YWCA Kitsap County in community related efforts to improve the community’s response to domestic violence and victims’ needs
• Coordinates with other staff to plan and facilitate domestic violence advocacy trainings
• Is a member of the YWCA Management Team and attends and participates in weekly team meetings.  Actively participates in strategic decision making, budget planning and management and long-term sustainability efforts
• Other duties as requested by the Executive Director

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Ability and willingness to work with survivors of trauma, domestic violence, and sexual assault
• Ability to lead and manage a team
• Ability to read, analyze, and comprehend simple legal documents and supporting documentation, court regulations, safety rules, operating and maintenance instructions, and procedure manuals
• Excellent computer skills
• Ability to effectively present information and respond to questions from members of the court, law enforcement community, clients, and the general public
• Ability to effectively deal with crisis situations and apply agency policies and procedures to varied situations
• Commitment to YWCA vision, mission and value
• Commitment to work effectively with diverse people

SUPERVISORY RESPONSIBILITIES

This position supervises all Emergency Services Advocate, Housing Coordinator, Community Resource Advocate, volunteers and interns.

REQUIRED EDUCATION and EXPERIENCE

Bachelor's degree (BA) from a four-year college or university or equivalent combination of education and experience.

At least three years of experience providing advocacy to victims of domestic violence within a domestic violence program; and

At least three years of practical experience in the provision of shelter and housing services; and

A minimum of fifty hours of training on domestic violence issues and advocacy within three years prior to being hired as a supervisor.

YWCA supervisors must maintain a minimum of 30 hours continuing education victim services training and 5 hours leadership/supervisor training, annually. 

 OTHER QUALIFICATIONS

• Acceptable State Patrol Criminal History Record
• Must have the ability to transport self in and around Kitsap County, if that includes driving your own vehicle then must possess current and valid Washington State Driver’s license as well as vehicle insurance per Washington State Law.

• CPR & First Aid Certification preferred

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.