Shared Services Account Manager

2020 Companies, Inc.

Little Rock, AR(remote)

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JOB DETAILS

SKILLS

Accounts Receivable, Atlassian JIRA, Budget Management, Calendar Management, Change Management, Communication Skills, Concurrency, Concurrent Programming Language Family, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Employee Assistance Plan, Follow Through, Leadership, Maintain Compliance, Marketing, Marketing Strategy, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Multitasking, Onboarding, Operational Audit, Operational Communications, Operational Improvement, Operations Processes, Organizational Skills, Outsourcing, PRINCE2, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Project Close-Out, Project Development, Project Execution, Project Management Certification, Project Management Professional (PMP), Project Planning, Project Schedule, Project Tracking, Project/Program Coordination, Project/Program Management, Reimbursement, Relationship Management, Retail Merchandising, Risk Analysis, Risk Management, Sales, Sales Management, Sales Strategy, Salesforce.com, Scholarship, Time Management, Work From Home, Writing Skills

LOCATION

Little Rock, AR

POSTED

Today

Job Type:
Regular

Work Location:
Remote - AR - CST

Overview:

2020 Companies is now hiring for a remote Account Manager

The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations.

The Account Manager is expected to proactively manageproject timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.

Our Benefits

Competitive salary paid weekly
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Partial Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

Key Responsibilities

Serve as the primary point of contact for assigned client accounts and projects
Lead end-to-end project management across multiple concurrent programs
Coordinate internal resources and cross-functional teams to ensure successful project execution
Develop and maintain detailed project plans, workback schedules, and execution timelines
Ensure projects are delivered on time, within scope, and within budget
Monitor project health, identify risks proactively, and communicate mitigation plans
Manage project scope changes, scheduling adjustments, and operational escalations
Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
Review project reporting, compliance tracking, and execution data for accuracy and completeness
Support development and standardization of project workflows, documentation, and processes
Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
Ensure resource availability and alignment based on project scope and timing
Escalate project risks, blockers, or client concerns to leadership as appropriate
Maintain strong client relationships through proactive communication and execution management
Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
Identify opportunities for operational improvements, process efficiencies, and scalability

Success Metrics

Success in this role may be measured by:

Client satisfaction and relationship health
On-time project delivery
Project execution quality and compliance
Risk identification and escalation management
Communication effectiveness
Reporting accuracy and timeliness
Cross-functional collaboration
Operational efficiency and process adherence
Ability to successfully manage multiple concurrent projects

Qualifications

3-5 years of direct Account Management, Project Management, Client Services, or related experience
Proven experience managing multiple projects and client relationships simultaneously
Strong client-facing communication and relationship management skills
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail and follow-through
Ability to manage competing priorities in a fast-paced environment
Experience coordinating cross-functional teams and operational workflows
Strong problem-solving, critical thinking, and risk management skills
Ability to work independently while maintaining strong team collaboration
Experience creating project plans, timelines, reporting, and project documentation
Strong working knowledge of Microsoft Office Suite, including Excel
Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
PMP, CAPM, PRINCE2, or related project management certification is a plus

Work Environment

This role operates in a fast-paced, cross-functional environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, adaptable, highly organized, and comfortable managing both strategic client communication and detailed operational execution

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Shared Services Account Manager

2020 Companies, Inc.

Little Rock, AR(remote)

About the Company

2020 Companies, Inc.

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