Benefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
When a homeowner experiences an electrical emergency or repair need, you're the calm voice on the other end of the phone. You don't just answer calls — you book them, dispatch the right tech, and turn a stressful moment into a customer for life.
If you can run a ServiceTitan dispatch board in your sleep, we want to talk.
TLC Electrical Services is a growing, 20+ year, home services company in DFW. We're looking for a seasoned Dispatcher/CSR to own our phones and our dispatch board.
What You'll Do
Answer inbound calls from homeowners and book the appointment
Run the ServiceTitan dispatch board using DispatchPRO and SchedulePRO — making sure that the system is matching the right tech to the right job, minimizing drive time, keeping the schedule full
Confirm appointments, ensuring the tech-on-the-way notifications are sent, and following up after each visit
Convert quote calls into booked work and offer membership plans to create repeat customers
Handle complaints with empathy and route to a manager when needed
Keep ServiceTitan clean — accurate addresses, notes, customer history
You're a Fit If You Have
3+ years dispatching or CSR experience in home services (HVAC, plumbing, electrical, or similar trades)
ServiceTitan fluency — you've run the dispatch board, used the capacity planner, and pulled performance reports. (Strong Housecall Pro or FieldEdge backgrounds considered if you can ramp on ST in week one.)
A warm, clear voice on the phone — and the patience to keep it that way
DFW geography in your head — you can route Plano to Arlington to Frisco without burning the day in traffic
Sales instinct — you can ask for the appointment, overcome "I'm just calling for a quote," and sell memberships
Computer comfort: Use of AI Agents, Google Drive/Docs
Reliability — you show up every day, on time so you can own your position on our team
What You'll Get
$26–$30 per hour depending on experience ($54K–$62K annual base)
Performance bonus tied to booking rate — strong performers earn $4,000–$6,000 extra per year
Total comp opportunity: $58K–$68K
Health insurance, paid time off, paid holidays
A real career path — our best CSRs become office managers, sales coordinators, or move into operations