Services Manager, gTech Ads GCS, AMER - Google Careers
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Services Manager, gTech Ads GCS, AMER
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corporate_fareGoogleplaceSunnyvale, CA, USA
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Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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Minimum qualifications:
Bachelor"s degree or equivalent practical experience.
8 years of experience working with digital media or digital marketing/advertising solutions.
7 years of experience in a client-facing role working with partners across multiple levels.
Preferred qualifications:
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $137000 - $200000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more about benefits at Google.
Responsibilities
Represent gTech as the primary face for AMER Customer Experience, collaborating cross-functionally to deliver a unified strategy to the Google Customer Solutions (GCS) business.
Partner daily with business leadership to drive solution activation, resolve escalations, and advocate continuous service improvements.
Track business strategies and feedback to proactively align and optimize gTech solutions design and delivery.
Conduct opportunity analyses to provide actionable recommendations that maximize advertiser value.
Prepare executive communications and performance reporting regarding service engagement, operations, and stakeholder satisfaction.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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