THE SALVATION ARMYNORTH & CENTRAL ILLINOIS DIVISIONBOOTH MANORJOB DESCRIPTIONPOSITION TITLE Services Coordinator LOCATIONDEPT Booth ManorREPORTS TO TITLE Assistant Divisional Director of Social ServicesFLSA CATEGORY Non-ExemptSTATUS TYPE RFTPAY GRADE 21.81 - 26.17WHO WE AREAt The Salvation Army we are dedicated to Doing the Most Good. We are made up of thousands of officers soldiers staff volunteers donors and partners working together to holistically meet the physical emotional and spiritual needs of our most vulnerable neighbors.JOB SUMMARYThe Services Coordinator assumes responsibility for the service management function within Booth Manor. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The Services Coordinator educates residents on available services and monitors provision of services. The Services Coordinator works in conjunction with the property manager and other management of Booth Manor. ESSENTIAL DUTIES AND RESPONSIBILITIESGeneral ResponsibilitiesAssists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.Promotes wellness activities for all residents.Educates residents families and staff on available community resources.Assists residents in building informal support networks among themselves and with family members.Acts as a liaison between community agencies service providers and residents.Works as a team member with facility manager and other Booth Manor staff in serving residents.Encourages residents to be proactive in meeting their social psychological and physical needs.Facilitates meeting of needs when necessary but avoids the creation on unhealthy dependence.Uses the least drastic intervention necessary to alleviate a problem situation.May assist residents or coordinate training for all residents in understanding lease and tenancy obligations.Does not perform any duties that are duly assigned to management or are associated with management responsibilities.Specific ResponsibilitiesMonitors the delivery of services to residents to endure they are appropriate timely and satisfactory.Performs service management function for all residents needing assistance.Provides limited case management i.e. evaluation of social psychological and physical needs and the development of a service plan for a resident when such service is not being provided by the general service community.Educates residents on service availability application procedures residents rights etc. both individually and as a group.Reports all suspected abuse situations to the appropriate agency.Sets up volunteer support programs with service organizations in the community.Advocates and may negotiate on behalf of residents for adequate timely and cost effective provision of services.Meets with service providers as needed and appropriate.Assembles a directory of community services and makes it available to residents families and management.Assists management in identifying residents who need assistance.Note the Service Coordinator is NOT to provide support services directly or assist with other administrative work normally associated with Booth Manor. Additionally herhis role is NOT one of an activity director however educational programming that empowers and enhances resident independence is appropriate.AdministrativeDocuments contact with residents providers and families.Maintains individual files on residents which will contain at least the following intake information service termination information quarterly review and follow-up human or civil rights abuse residentfamily meeting notes.Resident files to be kept in a secure area to insure confidentiality.Completes reports with copies given to the site manager and HUD officials upon requests in an accurate and timely manner or according to governing regulations.Pursues avenues for additional services through private local state and federal sourcesCreates service management plan as appropriate.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.MINIMUM KNOWLEDGE SKILLS AND ABILITIES Bachelors degree required. Concentration in Social Work Gerontology Psychology or Public Health preferred.2-3 years experience in Social Work or related field.Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within Booth Manor.Proven experience in service management including organizing problem solving and advocatingTrained in the aging process elder services disability services drug and alcohol abuse and mental health issuesAware of eligibility for and procedures of federal and state entitlement programsAware of legal liability issues related to proving service coordinationREPORTING RELATIONSHIPSThis position reports to Assistant Divisional Director of Social ServicesIn contacts related to this positions duties this individual acts as a representative of The SalvationArmy and its mission.JOB LIMITATIONS This individual will only commit Army resources that have been allocated or approved.This individual will keep the Assistant Divisional Director of Social Services informed on all critical issues relating to their areas of responsibility.This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.COMPENTENCIES Excellent communication verbal and written and interpersonal skills.Uses diplomacy and good judgment.Demonstrated ability to use initiative and be a self starter.An attention to detail procedures processes and policies.A positive attitude and the ability to be flexible in light of changing job situationspriorities. An ability to work with confidential material.An ability to manage projects priorities and programs in a constantly changing environment.Support the Mission of The Salvation Army by treating every donor contact and colleague with respect and dignity and without discrimination of any kind.PERFORMANCE MEASURESThis individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness accuracy and completeness of accomplishing assigned goals.PHYSICAL DEMANDSWORK ENVIRONMENT This position is required to do moderate physical work and must be able to lift 10 pounds. In order to successfully perform the essential functions of this position the employee is regularly required to use a computer and other office equipment.The work environment includes an office environment with a low noise level.