ServiceNow Systems Administrator

Fusion HCR

Las Vegas, NV

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JOB DETAILS

SKILLS

Administrative Skills, Background Investigation, Best Practices, Communication Skills, Customer Support/Service, Data Quality, Gaming, Help Desk, Help Desk Software, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, JavaScript, Maintenance Services, Microsoft Active Directory, Multiplatform/Cross-Platform, Onboarding, Operational Support, Process Improvement, Resolve Customer Issues, Scripting (Scripting Languages), ServiceNow, Software Administration, Systems Administration/Management, Team Player, Testing, Validation Testing

LOCATION

Las Vegas, NV

POSTED

1 day ago

Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite - Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality

Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the ServiceNow platform.
This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration.
The focus of this role is support, minor configuration changes, and troubleshooting - not heavy development or architecture.

Key Responsibilities
ServiceNow Support & Administration

Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
Troubleshoot incidents, service requests, and basic workflow issues
Make minor updates to forms, fields, and workflows
Assist with user access, roles, and permissions within ServiceNow
Support data accuracy within CMDB and service records

Configuration & Enhancements

Assist with small enhancements and updates based on business needs
Support basic workflow changes and process improvements
Participate in testing and validation during platform updates or changes
Escalate more complex development or scripting needs

User & Operational Support

Provide Tier 1 / Tier 2 support for ServiceNow-related issues
Work closely with IT teams and end users to resolve platform questions
Support onboarding/offboarding activities related to system access

Collaboration & Documentation

Partner with IT Operations, Infrastructure, and vendors
Document system configurations, processes, and troubleshooting steps
Help maintain consistency and best practices across the platform

Qualifications
Required Experience

Experience supporting or administering ServiceNow (hands-on, not just user)
Background in helpdesk, application support, or systems support roles
Experience troubleshooting incidents and service requests
Strong communication and customer support skills

Technical Skills

Basic experience with ServiceNow configuration (forms, fields, workflows)
Understanding of ITSM processes (Incident, Change, Problem)
Experience with user access and permissions

Nice to Have

Exposure to basic scripting (JavaScript in ServiceNow)
Experience with Active Directory or general IT systems
ServiceNow CSA certification (or working toward it)
Experience in gaming or hospitality environments

Additional Requirements

Must be able to pass a gaming background check
Comfortable working onsite in Las Vegas

ServiceNow Systems Administrator

Fusion HCR

Las Vegas, NV

About the Company

Fusion HCR

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