ServiceNow System Integration Analyst

Lancesoft

Colorado Springs, CO(remote)

Apply

JOB DETAILS

SALARY

$30

SKILLS

Access Control, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Communication Skills, Customer Support/Service, Data Analysis, Data Collection, Data Quality, Documentation, Follow Through, Identify Issues, Leadership, Metrics, Multiplatform/Cross-Platform, Multitasking, Operational Support, Performance Analysis, Performance Metrics, Problem Solving Skills, Product Lifecycle, Reporting Dashboards, Requirements Management, SQL (Structured Query Language), Scorecarding, Service Level Agreement (SLA), ServiceNow, System Integration (SI), Systems Analysis, Trend Analysis

LOCATION

Colorado Springs, CO

POSTED

1 day ago

Job Title: ServiceNow System Integration Analyst
Location: Remote
Duration: 12 Months of contract
Pay Range: $65-$71/hr on W2

Job Description:

Responsibilities:

Design, develop, and maintain ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities across enterprise platform initiatives
Create interactive dashboards, reports, scorecards, and Performance Analytics indicators to measure and track KPIs such as SLA compliance, resolution time, operational trends, backlog health, throughput, and % complete metrics
Configure and maintain Performance Analytics indicators, breakdowns, widgets, interactive filters, automated data collectors, and dashboard visualizations
Partner directly with stakeholders to gather requirements, translate business needs into technical reporting solutions, and provide white glove customer support throughout delivery
Utilize SQL for backend data analysis, data validation, trend analysis, reporting optimization, and operational insight generation
Analyze ServiceNow platform data related to Incidents, Requests, Changes, Demands, and operational workflows to identify trends, gaps, and improvement opportunities
Support operational reporting, executive visibility efforts, and data-driven decision-making initiatives
Assist with dashboard governance, reporting standardization, and data quality validation across reporting solutions
Collaborate with Product Owners, developers, and operational stakeholders to support reporting enhancements and analytics strategy alignment
Develop and maintain reporting documentation, KPI definitions, job aids, and operational guidance materials
Participate in Agile ceremonies and Jira work management activities as needed
Support high-visibility initiatives requiring strong communication, responsiveness, and operational follow-through

Basic Qualifications:

Hands-on experience developing dashboards, reporting solutions, and Performance Analytics capabilities within ServiceNow
Strong knowledge of ServiceNow Performance Analytics including indicators, indicator sources, breakdowns, widgets, interactive filters, and automated data collection jobs
Strong SQL skills with experience performing backend data analysis and reporting validation
Experience building interactive dashboards and concise visualizations for operational and leadership audiences
Familiarity with ServiceNow modules including Incidents, Requests, Changes, Demands, and related operational workflows
Basic understanding of ServiceNow access controls, permissions, roles, workflows, and development lifecycle processes
Strong analytical, troubleshooting, and problem-solving skills
Strong communication and stakeholder engagement skills with ability to operate independently
Experience working in Agile environments with hands-on Jira usage
Ability to manage multiple priorities within fast-paced, high-visibility environments

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/