$160,000–$210,000 Per Year
Analysis Skills, Architectural Design, Automation, Best Practices, Case Management, Change Management, Change Requests/Orders, Cloud Computing, Event Management, Google App Engine (GAE), IT Service Management (ITSM), ITIL (IT Infrastructure Library), JavaScript, Mentoring, Needs Assessment, Offshoring, Performance Analysis, Perl Programming Language, Pre-Sales, Process Improvement, Process Management, Product Demonstration, Product Support, Proof of Concept, Python Programming/Scripting Language, Reporting Dashboards, Requirements Management, SNMP (Simple Network Management Protocol), SSH (Secure Shell), Scripting (Scripting Languages), ServiceNow, Solution Sales, Standards Development, Systems Administration/Management, Time Management, User Documentation, User Interface/Experience (UI/UX), WMI API (Windows Management Instrumentation), Windows PowerShell, XPath
Must Have Technical/Functional Skills
ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities
Requirements Gathering and Process Mapping:
- Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
- Understand business needs and map them to ServiceNow capabilities, ensuring
streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
Solution and Architecture Design:
- Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
- Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Implementation:
- Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
- Ensure delivery aligns with defined architecture and standards.
- Provide oversight on ServiceNow configuration, customization, and integrations.
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Reporting & Dashboards
- Design custom and out-of-the-box performance analytics, reports, and dashboards
Knowledge & Mentorship:
- Guide and mentor development teams, BA teams, and platform administrators.
- Create knowledge artifacts and reusable design templates.
- Stay updated with new ServiceNow releases and ensure roadmap alignment.
Pre Sales & Solutioning:
- Support the pre-sales team with solutioning and effort estimation.
- Provide product demos and support proof of concepts as required
- Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Salary Range: $160,000-$210,000 a year
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