ServiceNow Solution Architect - ITAM

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Job Summary

The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals.

Role & Responsibilities

• Collaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.
• Architect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
• Oversee platform security, data integrity, and compliance with organizational and industry standards.
• Provide strategic recommendations on technical best practices and industry trends.
• Mentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.
• Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
• Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.
• Participate in pre-sales activities, including project sizing, scoping, and client demos.
• Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.
• Promote a positive work culture and continuous learning within the team.
• Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.
• Collaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.
• Actively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.

What we need to see from you

What you offer

Minimum Requirements

• Bachelor's or Master's degree in an IT-related discipline, or minimum seven (7) years of relevant experience.
• 5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.
• Deep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).
• Experience with Normalization Data Services configuration, import sets, transform maps, and external data sources.
• Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.
• Strong knowledge of platform security and integration best practices.
• Excellent communication, leadership, and stakeholder management skills.
• Willingness to travel (up to 15%) and adapt to changing office environments

Preferred Certifications

• ServiceNow Certified Implementation Specialist - SAM (CIS-SAM)
• ServiceNow Certified Implementation Specialist - HAM (CIS-HAM)
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
• ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM)
• ServiceNow Certified Application Portfolio Management (CIS-APM)
• ServiceNow Certified Data Foundations
• ITIL Foundation or higher
• ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $150- $170 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.

Success Criteria

(First 6 Months)

• Lead delivery architecture on 2-3 ServiceNow engagements for ITAM
• Meet or exceed delivery KPIs
• Support 2-3 successful presales engagements
• Refine and publish updates to ServiceNow ITAM Offerings
• Align ServiceNow ITAM offerings with other ITAM product services
• Define, validate, and establish at least two AI offerings for clients

Organizational Alignment

• The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology
• Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams
• Coordinate with sales teams to support pre-sales engagements with clients
• Working with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients
• Open communication and regular meeting cadence maintained with delivery leaders.

What we offer

• Generous pay with bonus structure

• Independent environment without a lot of red tape where you are empowered to make decisions

• Substantial benefits package that includes:

• Comprehensive health, dental, and vision coverage through Manulife

• Mental health support and Employee Assistance Program (EAP)

• Employer-paid life insurance and long-term disability coverage

• Retirement savings support with RRSP and employer-matched DPSP

• Paid holidays, birthday off, and a flexible discretionary time off policy

• Wellness programs, learning & development opportunities, and employee perks

• And much more

• Winning culture, inclusive environment, and friendly people all over the world

• A remote-friendly organization, with colleagues working remotely either part or full-time

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.