ServiceNow QA Manager

Purple Drive

San Francisco, CA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Atlassian JIRA, Continuous Improvement, DevOps, Documentation, IT Service Management (ITSM), Integration Testing, Leadership, Microsoft ADO (ActiveX Data Object), Problem Solving Skills, Quality Assurance, Quality Assurance Methodology, Quality Management, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), Scrum Project Management and Software Development, ServiceNow, Team Lead/Manager, Test Harness, Test Strategy, Test Tools, Testing

LOCATION

San Francisco, CA

POSTED

Today

Overview:

Job Summary

We are looking for an experienced ServiceNow QA Manager to lead quality assurance strategy, testing execution, and continuous improvement for ServiceNow platform implementations. The ideal candidate will manage QA teams, define test frameworks, and ensure high-quality delivery across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.

Required Skills & Qualifications

Strong hands-on experience with ServiceNow platform testing
In-depth knowledge of ServiceNow modules: ITSM, CMDB, ITOM, HRSD, CSM
Experience with ServiceNow Automated Test Framework (ATF)
Expertise in test management tools (e.g., ADO, Jira, TestRail, ALM)
Solid understanding of Agile/Scrum and DevOps QA practices
Experience testing integrations (REST/SOAP APIs, third-party systems)
Strong leadership, stakeholder communication, and team management skills
Excellent analytical, problem-solving, and documentation abilities

ServiceNow QA Manager

Purple Drive

San Francisco, CA

About the Company

Purple Drive

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