ServiceNow Principal Solution & Technical Consultant, Public Sector

Corporate Services

Fully Remote

Full time

Glen Allen Virginia United States

Corporate Services

ServiceNow

City

Glen Allen

Country

United States

State/Province

Virginia

About This Role

RGP is currently seeking a Principal Solution & Technical Consultant for Public Sector pre?sales support to join our ServiceNow practice. The role will be responsible for supporting client sales meetings, developing sales proposals including project scoping, sizing, resource plans and the configuration and delivery of product demonstrations for ServiceNow's product solutions to convey the business value of the platform and products. The candidate must possess a strong understanding of ServiceNow products, platform and capabilities and be able to speak in detail to how they deliver on business value for clients. Up to 50% billable hours are required as a hands-on Technical Consultant on project-based and/or managed support client work.

This role is specifically focused on the federal market and requires someone who understands how government contracting works, including contract vehicles, task orders, teaming, acquisition timelines, proposal strategy, evaluation criteria, pricing/resource alignment, and compliance expectations. The right candidate is not simply a lead generator; they can take qualified opportunities, shape them with growth and solutioning teams, and own the ServiceNow federal mission lane from early client need through close and delivery transition

What You Will Work On

The Sr. Solution & Technical Consultant for public sector will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies in a pre-sale consulting environment targeting the public sector. Product focuses including Customer Service Management; Custom AppEngine Development; HR Service Delivery; IT Service Management; Employee Center Pro, NEXT UI Workspaces and Now Assist GenAI, Agentic AI and AI Control Tower. Lead technical sales conversations while demonstrating product features and capabilities and conveying business value while supporting business development executives. This is a salaried position not commission based. This role requires ownership of the federal ServiceNow growth motion, including shaping demand, translating mission needs into viable solutions, and helping move

opportunities through solutioning, pursuit, proposal, and sale.

• Own the ServiceNow federal mission lane by converting leads into shaped, qualified, and winnable federal pursuits.
• Partner closely with federal growth, capture, solutioning, delivery, pricing, contracts, and ServiceNow teams to shape client conversations, technical approaches, demos, staffing models, and proposal strategies.
• Bring practical understanding of federal contract vehicles and acquisition mechanics, including GWACs, IDIQs, BPAs, task orders, set-asides, teaming arrangements, procurement timelines, evaluation criteria, and proposal compliance.
• Lead pursuit shaping and client-facing solution strategy through close, maintaining accountability beyond initial lead identification.
• Assist the business development team to successfully close new business
• Point person on pre-sales pitches and joint pursuit teams
• Define, solution and size project proposals according to standards and effective strategies
• Lead demonstrations to illustrate business value of the platform and products
• Advise customers on industry and ServiceNow best practices
• Prepare client tuned proof of concepts and proof of value demonstrations leveraging DEMOHUB Partner Demo Instances
• Interface with ServiceNow technical product teams as needed
• Subject Matter Expertise on ServiceNow platform and product solutions
• Identify improvements, new capabilities, industry trends and competitive landscapes
• Achieve ServiceNow Practice and Individual KPI's and Metrics as defined

What You Will Bring

Pre-Sales Skills:

• Minimum 5 years demonstrated pre-sales solution consulting experience preferably with ServiceNow in the public sector (Federal, State)
• Minimum 5 years demonstrated deep functional and technical experience in ServiceNow implementations
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key technical decisions during pre-sales pursuits
• Demonstrated experience in client facing, technical consulting and advising roles
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven record of successfully managing business relationships
• Demonstrated federal market experience, ideally with VA, HHS, DHA, or federal health/civilian agencies, with practical understanding of how federal buyers evaluate, fund, compete, and award professional services and ServiceNow work.
• Working knowledge of government contract vehicles, teaming/subcontracting models, procurement timelines, compliance requirements, and proposal evaluation criteria.
• Proven ability to own a pursuit from lead qualification through capture shaping, solution development, proposal inputs, pricing/resource planning, and sales close.
• Ability to work closely with solution architects and delivery leaders to translate federal mission requirements into credible ServiceNow solutions, staffing approaches, and client-facing value propositions.
• Federal experience is the priority for this role; state and local public sector experience is valuable but not a substitute for demonstrated federal contracting and pursuit-shaping knowledge.

Bonus Skills:

• Experience shaping ServiceNow opportunities across VA/OIT, federal health, ICAM, workflow modernization, or mission-facing digital transformation programs.
• Public Trust Clearance or higher.
• Product Certifications: CIS-ITSM, CIS-CSM, CIS-HRSD, CSA, CAD
• Knowledge of Partner Portal, Now Learning and ability to leverage content and features

What You Can Expect

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
• Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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