Access Control, Application Programming Interface (API), Architectural Design, Architectural Services, Automation, Best Practices, Coding Standards, Data Management, Data Modeling, Documentation, Google App Engine (GAE), Interoperability, JavaScript, LDAP (Lightweight Directory Access Protocol), Leadership, Mentoring, Microsoft Active Directory, Model Review, Performance Tuning/Optimization, Perl Programming Language, Process Development, Process Improvement, Project/Program Management, Python Programming/Scripting Language, Quality Metrics, SAP, SNMP (Simple Network Management Protocol), SSH (Secure Shell), Scripting (Scripting Languages), ServiceNow, Software Patches, Strategic Planning, Systems Administration/Management, Technical Leadership, Usability Engineering, User Interface/Experience (UI/UX), WMI API (Windows Management Instrumentation), Windows PowerShell, XPath
Job Title: ServiceNow Platform Architect (CSM, FSM)
Duration- Fulltime Permanent
Location: Denver, MO / Remote
Job Description:
Must Have skills- CSM, FSM Modules
Key Responsibilities:
" Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications.
" Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
" Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
" Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
" Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
" Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
" Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
" Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
" Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
" Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
CSM and FSM Implementation experience is must.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features.
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Q1 Technologies, Inc
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.