ServiceNow (ITAM) Engineer

About The JobThe ServiceNow Engineer is responsible for the design, development, maintenance, and optimization of the ServiceNow platform to enable enterprise-scale digital workflow automation. This role plays a critical part in advancing the organization's automation strategy by delivering scalable solutions across Hardware Asset Management (HAM), Software Asset Management (SAM), and broader business process orchestration. The engineer ensures that workflows are efficient, resilient, and aligned with enterprise architecture and governance standards.This role serves as a platform owner for reliability and performance, ensuring the ongoing health, stability, and scalability of the ServiceNow environment. This includes managing platform upgrades, release cycles, performance tuning, and instance hygiene, while maintaining strong controls around data integrity, security, and compliance. The engineer balances innovation with operational discipline to ensure the platform can support both rapid automation and audit-ready processes.The ideal candidate brings a combination of deep ServiceNow technical expertise and practical experience in enterprise asset management and workflow engineering, coupled with the ability to partner effectively across IT, Finance, Procurement, Security, and business teams. This role is expected to drive measurable improvements in process efficiency, asset visibility, cost optimization, and compliance posture, while contributing to the broader ServiceNow and automation Center of Excellence.Key ResponsibilitiesServiceNow Platform Engineering & AutomationDesign, develop, and deploy scalable workflows using Flow Designer, IntegrationHub, and JavaScript (Glide API)Build automation across ITSM, ITOM, HAM, SAM, and enterprise workflowsDevelop reusable components, APIs, and integrations aligned with enterprise architectureEnable and govern low-code/no-code development while enforcing engineering standardsServiceNow Platform Maintenance & OperationsWork to maintain platform health, stability, and performance of the ServiceNow environmentManage and execute ServiceNow upgrades, patching, and release management, including regression testing and impact analysisMaintain instance hygiene, including data archiving and retention policies, CMDB health (completeness, correctness, compliance), and cleanup of technical debt (unused workflows, scripts, tables)Ensure proper configuration of roles, access controls (ACLs), and security settingsMaintain platform documentation including architecture diagrams, data models, and operational runbooksHardware Asset Management (HAM)Optimize asset lifecycle automation: procurement deployment refresh disposalConfigure and enhance HAM Pro capabilities, including inventory, stockrooms, and lifecycle workflowsIntegrate HAM with CMDB, endpoint management tools (Intune, SCCM), and procurement systemsEnsure reconciliation between asset records and configuration itemsSoftware Asset Management (SAM)Extend SAM modules for discovery, normalization, entitlement management, and compliance trackingAutomate software lifecycle workflows: request, approval, provisioning, reclamationPartner with Finance/Procurement on license optimization and audit readinessDeliver dashboards for license compliance, utilization, and cost exposureBusiness Process AutomationIdentify and automate workflows across Finance, HR, Legal, and vendor managementTranslate requirements into digitized workflows with approvals, SLAs, and audit trailsIntegrate ServiceNow with enterprise systems (SAP, Workday, CRM, etc.)Deliver measurable improvements in efficiency, cycle time, and complianceIntegration & Data ArchitectureBuild and maintain integrations with ERP systems (e.g., SAP), IAM platforms, endpoint and SaaS systemsEnsure consistent, high-quality data across CMDB, asset repositories, and financial systemsSupport API-driven and event-based architecturesGovernance, Risk, and ComplianceAlign platform and workflows with HIPAA, FDA, and other regulatory requirementsMaintain audit-ready controls, logs, and documentationSupport internal/external audits for asset management and IT controlComply with FMI's attendance policiesQualificationsBasic QualificationsBachelor's degree in Information Technology, Computer Science, or related field5+ years of experience with the ServiceNow platformHands‑on experience with:Flow Designer, IntegrationHub, JavaScript (Glide API)ITSM, CMDB, and platform administrationPreferred QualificationsServiceNow certifications:Certified System Administrator (CSA)Certified Application Developer (CAD)HAM and/or SAM Professional certificationsExperience with:Large-scale ServiceNow platform operationsERP systems (SAP) and IT financial managementSoftware licensing models (Microsoft, Oracle, Adobe)Familiarity with regulated environments (life sciences, healthcare)Experience with automation CoEs, RPA, or process mining toolsExperience with HAM and/or SAM implementationsExperience supporting platform maintenance, upgrades, and operationsIntegration experience with enterprise systems (ERP, IAM, endpoint tools)Understanding of HIPAA and importance of privacy of patient dataCommitment to FMI values: Integrity, Passion, and CourageThe expected salary range for this position based on the primary location of Boston, MA is $112,400 - $140,500 per year. The salary range is commensurate with Foundation Medicine's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.#J-18808-Ljbffr