Request ID: 97946-1
Title: ServiceNow Integration Lead (Client-Facing)
Locations: Philadelphia, PA
Duration: 06+ Months with Possible Extension.
Pay Range: $45-$50/Hour on W2/C2C (All inclusive)
We are seeking an experienced ServiceNow Integration Lead to design, develop, and deliver enterprise-grade integrations between the ServiceNow platform and various enterprise applications. The ideal candidate will lead client-facing integration initiatives, collaborate with business and technical stakeholders, and ensure secure, scalable, and high-performing integration solutions. This role requires deep expertise in ServiceNow IntegrationHub, Flow Designer, web services, scripting, and enterprise integration architecture.
Key Responsibilities
- Lead the design, development, and implementation of integrations between ServiceNow and enterprise applications.
- Collaborate directly with clients, business stakeholders, architects, and technical teams to gather integration requirements and define technical solutions.
- Design scalable, secure, and maintainable integration architectures using ServiceNow IntegrationHub and Flow Designer.
- Develop and maintain integrations using REST APIs, SOAP web services, LDAP, JDBC, and other enterprise integration technologies.
- Implement authentication and authorization mechanisms including OAuth, SAML, JWT, and other security protocols.
- Develop reusable scripts, workflows, automation, and data transformation solutions using JavaScript and PowerShell.
- Design and implement file-based and scripted data transformation processes.
- Troubleshoot integration issues, optimize system performance, and provide production support.
- Ensure integration solutions comply with enterprise architecture, security standards, and IT governance.
- Participate in architecture reviews, code reviews, and establish development best practices.
- Support software releases across development, testing, staging, and production environments.
- Collaborate with QA teams during unit testing, system integration testing (SIT), performance testing, and user acceptance testing (UAT).
- Create technical documentation, integration specifications, deployment guides, and operational runbooks.
- Contribute to Agile ceremonies including sprint planning, stand-ups, retrospectives, and backlog refinement.
- Mentor junior developers and promote reusable integration patterns and development standards.
Required Technical Skills
- ServiceNow IntegrationHub
- ServiceNow Flow Designer
- ServiceNow Development
- REST APIs
- SOAP Web Services
- LDAP
- JDBC
- Enterprise Application Integration (EAI)
- Integration Architecture & Design
- OAuth
- SAML
- JWT Authentication
- JavaScript
- PowerShell
- Data Transformation
- ServiceNow Workflows
- Performance Optimization
- Troubleshooting & Debugging
- SDLC
- Agile/Scrum
- ITIL Framework
- Unit Testing
- System Integration Testing (SIT)
- Performance Testing
- User Acceptance Testing (UAT)
- Production Support
- High Availability Architecture
- Network Architecture
- Security Best Practices
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- Master's degree preferred.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- Additional ServiceNow certifications are highly desirable.
Experience Requirements
- 8+ years of enterprise IT or software development experience.
- Minimum 3 years of hands-on ServiceNow development and integration experience.
- Experience designing and implementing complex ServiceNow integrations across multiple enterprise systems.
- Strong experience developing workflows, platform automation, and reusable integration components.
- Experience supporting production environments, troubleshooting, monitoring, and release management.
- Experience contributing to architecture decisions, coding standards, peer reviews, and development best practices.
- Experience working with Agile/Scrum delivery methodologies.
- Experience in Telecommunications, Cable, Broadband, or related industries is a plus.
- Excellent client-facing communication, stakeholder management, and consulting skills.
Preferred Skills
- ServiceNow IntegrationHub Spokes
- MID Server
- Integration Patterns
- API Management
- Event-Driven Architecture
- CI/CD for ServiceNow
- DevOps Practices
- Cloud Integration
- Enterprise Security Standards
- Monitoring & Logging
- Service Mapping
- Discovery
- IT Operations Management (ITOM)
Company Benefits & Culture
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks