ServiceNow Integration Engineer

Company Overview

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation. The Integration Engineer specializes in external connectivity, data movement, transformation, and resilience across system boundaries.

Enterprise Integration Design & Delivery

• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.

API Engineering & Data Transformation

• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.

Event, Telemetry & Operational Signal Ingestion

• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable, scalable, and observable.

Engineering Standards, Testing & Delivery Discipline

• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies, support models, and operational run conditions.

Resilience & Operational Continuity

• Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Basic Qualifications

• 5 years’ experience in integration engineering, API development, or backend systems engineering.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Preferred Qualifications

• Bachelor’s Degree preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with event streaming, telemetry pipelines, and operational data integration.
• Background in highly regulated, high-availability, or operationally complex environments.
• Relevant engineering or integration certifications.

Equal Opportunity Employer

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Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is $88.88/hr to $100.00/hr on W2. Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.