ServiceNow GRC Administrator

ServiceNow GRC Administrator

The customer is seeking qualified candidates who will assist the Office of Information Technology in their daily operations, support, and services. The Department may select one or more candidates for this position. The positions are for short-term assignments with a duration extending until June 30, 2025. Candidates available immediately are preferred. Candidates can either work part-time or full-time. The number of weeks is dependent upon the available budget.

Primary Job Duties and Tasks

ServiceNow GRC Administrator

• Configure, customize, and maintain the ServiceNow GRC module, including policies, controls, risks, and audits.
• Manage GRC integrations with third-party tools and internal systems.
• Administer user roles, access controls, and security within the GRC module.
• Design and manage the lifecycle of policies, including creation, approval, publication, and updates.
• Facilitate internal and external audits by ensuring GRC data integrity.
• Track compliance requirements and ensure timely reporting.
• Maintain audit evidence and ensure it is easily accessible for review.
• Track, manage, and resolve compliance issues and incidents.
• Develop and maintain GRC dashboards and reports for key stakeholders.
• Provide real-time visibility into risk posture, compliance status, and audit findings.
• Conduct training sessions for end-users and stakeholders on GRC processes and tools.
• Develop and maintain detailed documentation for GRC configurations, workflows, and processes.

Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

As a ServiceNow GRC admin, the primary job duties involve configuring, customizing, and maintaining the ServiceNow GRC module, including policies, controls, risks, and audits.

• Minimum Required KSAs:
• • Candidates should have at least 5 years of experience in the job duties listed below:
  • • ServiceNow GRC module (Policy and Compliance, Risk Management, and Audit Management).
    • ServiceNow architecture, data model, and integration capabilities.
    • Governance, risk, and compliance frameworks (e.g., NIST, ISO 27001, COBIT, SOX, HIPAA, GDPR).
    • ITSM processes such as Incident, Problem, Change, and Configuration Management.
    • Configuring and customizing the ServiceNow GRC module, including forms, workflows, and notifications.
    • Scripting languages used in ServiceNow (JavaScript, GlideScript, Business Rules, UI Actions, Script Includes).
    • Create and maintain custom reports, KPIs, and dashboards to provide visibility into GRC processes.
    • Documenting configurations, processes, and audit trails.

  Ability to provide excellent customer support, meticulous quality of work, and work product.

  General Knowledge, Skills and Abilities (KSAs)

  The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:

  • Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
  • Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
  • Decision Making: Makes sound, well-informed, and objective decisions.
  • Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
  • Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
  • Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
  • Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
  • Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

  Education and Certifications

  Education: Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.