Arganteal is delivering the ServiceNow workstream for a federal Customer Infrastructure Project operating within a ServiceNow Government Community Cloud (GCC) environment.
The engagement implements an ITSM Phase 1 MVP on the Customer’s existing ServiceNow instance, supporting a firm Base Operational Readiness milestone of July 1, 2026.
Scope includes Incident, Request, Problem, and Change Management, CMDB Foundation, IRM baseline with a Tenable spoke, and a bidirectional integration to Salesforce via IntegrationHub supporting a firm Base Operational Readiness milestone of July 1, 2026..
Role Summary
The ServiceNow Architect leads the technical design and hands-on delivery of the ServiceNow workstream.
This role owns the Low Level Design, CMDB architecture, integration design, and IRM baseline, and remains hands-on through build, validation, and cutover.
Success in this role requires prior experience operating within ServiceNow Government Community Cloud (GCC) or comparable FedRAMP-authorized environments, with the ability to directly translate compliance and security requirements into platform architecture and implementation.
The role reports to the Arganteal engagement lead and coordinates daily with the engagement team and the Customer’s ServiceNow administrators.
Key Responsibilities
Architecture and Design
Own Low Level Design across ITSM, CMDB, IRM, and integrations within a ServiceNow Government Community Cloud (GCC) environment
Design CMDB foundation including CI class hierarchy, relationship model, discovery and ingestion strategy, data ownership rules, and reconciliation/normalization approach
Design IRM baseline aligned to **NIST 800-171 and **CMMC v2, including risk scoring, vulnerability intake, and remediation routing via Tenable
Integration Architecture
Architect bidirectional ServiceNow–Salesforce integration via IntegrationHub including system-of-record design, transform mapping, conflict resolution, error handling, and retry logic
Design integration patterns within FOCI and compliance-driven boundary constraints
Platform & Delivery Execution
Define multi-environment deployment strategy (Dev, Test, Stage, Prod) including Scoped Application strategy, Update Set governance, and release/change coordination
Develop and oversee advanced ServiceNow configuration (IntegrationHub, Script Includes, Business Rules, ACLs, Flow Designer)
Review and approve all engineering deliverables prior to production promotion
Lead technical execution through cutover and stabilization for July 1 readiness milestone
Required Qualifications
Direct experience delivering ServiceNow in GCC or FedRAMP-authorized environments
5+ years hands-on ServiceNow architecture and development at production scale (ITSM, CMDB, IntegrationHub)
Proven experience designing enterprise integrations including system-of-record design, conflict resolution, and retry/error handling architecture
Deep CMDB experience including discovery strategy, reconciliation/normalization, and CI relationship modeling
Experience operating in regulated environments aligned to NIST 800-171, CMMC v2, and FOCI or similarly restricted architectures
Strong hands-on knowledge of ServiceNow scripting, Flow Designer, ACLs, and platform security
Active or recent federal compliance onboarding (NSA training or equivalent).
Certifications (strongly preferred)
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) in ITSM and at least one of CMDB, IRM, or Integration
Additional Qualifications
Experience integrating ServiceNow with Salesforce
Experience with Tenable and vulnerability response workflows
Familiarity with compliance documentation and audit support in regulated environments
Prior work within FOCI-mitigated or similarly restricted environments
Engagement Details
Duration: approximately eight weeks at 40 hours per week.
Allocation: heavy through Discovery and Low Level Design, then sustained hands-on through build, integration validation, and cutover.
Location: Remote, No travel but must be in the United States