ServiceNow Developer

ServiceNow Senior Developer / Functional Consultant / Business Analyst
Hartford, CT – Onsite

Job Summary:
We are seeking an experienced and versatile ServiceNow Senior Developer / Functional Consultant / Business Analyst with 10+ years of hands-on experience in ServiceNow ITSM and ITAM modules. The ideal candidate will play a pivotal role in the design, development, configuration, and optimization of ServiceNow solutions to support enterprise-wide digital transformation. The candidate should be well-versed in both technical and functional aspects of ServiceNow and capable of gathering business requirements, translating them into technical solutions, and delivering end-to-end implementations.

Key Responsibilities:
Functional Consulting & Business Analysis:

• Engage with stakeholders to gather, analyze, and document business requirements.
• Conduct workshops and stakeholder interviews to understand business processes.
• Design and recommend ServiceNow solutions based on ITIL v4 best practices.
• Prepare user stories, process flow diagrams, and functional specifications.
• Act as a liaison between business and technical teams throughout the SDLC.
• Conduct UAT sessions and manage user feedback to improve platform usability.

Development & Configuration:

• Design and develop ServiceNow modules, especially ITSM (Incident, Problem, Change, Request) and ITAM (Hardware, Software, SAM, HAM).
• Customize ServiceNow applications using JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs, MID Server, etc.
• Create and maintain CMDB integrations and data normalization processes.
• Perform system and application upgrades, including impact analysis and testing.

Leadership & Governance:

• Mentor junior developers and analysts.
• Establish and maintain configuration and development standards.
• Collaborate with enterprise architecture and IT operations teams to ensure scalability and compliance.
• Define KPIs and build dashboards using Performance Analytics and Reporting modules.

Required Qualifications:

• 10+ years of overall experience in IT, with 7+ years in ServiceNow platforms.
• Proven experience with ITSM and ITAM implementations.
• Strong understanding of CMDB, Discovery, and asset lifecycle management.
• Proficiency in scripting languages: JavaScript, Glide API, and AngularJS.
• Experience with Agile/Scrum delivery methodologies.
• Knowledge of ServiceNow best practices and platform governance.

Preferred Qualifications:

• Certified ServiceNow System Administrator.
• Certified Implementation Specialist (ITSM, ITAM).
• ITIL v4 Foundation certified.
• Experience with SAM Pro, Hardware Asset Management, and Software Discovery.
• Familiarity with tools like Jira, Confluence, Azure DevOps.

Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and lead cross-functional teams.