ServiceNow Developer

Request ID: 97964-1
Title: ServiceNow Developer
Locations: Philadelphia, PA/ Mount Laurel, NJ- ONSITE
Duration: 06+ Months with Possible Extension.
Pay Range: $45-$50/Hour on W2/C2C (All inclusive)

We are seeking an experienced Senior ServiceNow Developer with 8 10 years of IT experience and strong expertise in ServiceNow CMDB, ITOM, ITSM, and ITAM. The ideal candidate will have hands-on experience designing, developing, and optimizing enterprise-scale ServiceNow solutions, including Discovery, Service Mapping, Hardware Asset Management, platform integrations, and workflow automation.

This role requires close collaboration with architects, product owners, business stakeholders, and engineering teams to deliver scalable, secure, and high-performing ServiceNow solutions that improve operational efficiency and support enterprise service management.

Key Responsibilities

• Design, develop, configure, and maintain enterprise ServiceNow solutions across ITSM, ITAM, CMDB, and ITOM modules.
• Implement and optimize Discovery, Service Mapping, Event Management, and MID Server configurations.
• Develop custom applications, workflows, business rules, client scripts, script includes, UI policies, and catalog items.
• Build integrations using IntegrationHub, REST APIs, SOAP APIs, and third-party enterprise systems.
• Configure and maintain CMDB, ensuring data quality, normalization, reconciliation, and governance.
• Develop and support Hardware Asset Management (HAM) solutions.
• Design and implement automation for Incident, Problem, Change, Request, and Service Catalog processes.
• Support platform modernization and migration initiatives involving ITSM, CMDB, and ITOM data.
• Participate in technical design discussions, code reviews, and architecture decisions.
• Troubleshoot production issues, perform root cause analysis, and support release deployments.
• Collaborate with QA teams for functional, regression, and performance testing.
• Create and maintain technical documentation, deployment guides, and solution design documents.
• Stay current with emerging ServiceNow platform capabilities, AI features (including Now Assist), and enterprise technology trends.

Required Skills

• 8 10 years of overall IT experience.
• Strong hands-on experience with ServiceNow Development.
• Expertise in:
  • ServiceNow CMDB
  • ITOM
  • ITSM
  • ITAM
  • Hardware Asset Management (HAM)
• Experience implementing:
  • Discovery
  • Service Mapping
  • Event Management
  • MID Server
• Strong JavaScript development skills.
• Experience with:
  • Glide APIs
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer
  • IntegrationHub
• Experience building integrations using REST and SOAP web services.
• Knowledge of:
  • Transform Maps
  • Import Sets
  • Data Modeling
  • CMDB Reconciliation
  • Data Normalization
• Experience with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience with Now Assist (Generative AI) capabilities.
• Exposure to Telecom Service Operations Management (TSOM) and Telecom Network Inventory (TNI).
• Experience with AI-assisted development, automation, and intelligent workflows.
• Experience supporting enterprise-scale ServiceNow implementations.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's degree is a plus.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)(Required/Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist ITSM
• ServiceNow Certified Implementation Specialist ITOM
• Additional ServiceNow certifications are an advantage.

Experience Required

• 8 10 years of overall IT experience with strong hands-on expertise in ServiceNow CMDB, ITOM, ITSM, and ITAM development.