Must be able to obtain DHS Suitability• Knowledge of the principles, methods, and techniques used in ServiceNow development• Experience with gathering requirements, database design schemas, and data modeling• Experience with process and solution integration, workflow design/configuration, and reporting• Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)• Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues• Perform configuration, integration, and other hands-on technical activities in relation to implementation of ServiceNow• Implement and configure ServiceNow HR Service Delivery (HRSD), Employee Center Pro (ECP), Integration Hub, Performance Analytics, Virtual Agent, Knowledge Management, and other products and capabilities on the platform.• Implement ServiceNow customizations including UI Policies, UI Actions, Business Rules, Client Scripts, workflow administration, and data import• Participate in full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational support Desired Skills: • Experience supporting Intelligence, DoD, or DHS Customers• Experience with process development and deployment• Web Service Integration (API Web Services) experience• Single Sign-on configuration and administration• SQL Experience Required Education: Bachelor’s degree in Computer Science, Information Systems or related technical field.