ServiceNow Developer

Job Title: ServiceNow Developer
Location: Fort Meade, Maryland
Type: Contract
Contractor Work Model: Onsite – onsite
Security Clearance: Must hold an active DoD Secret clearance and obtain Security+ certification within 14 days of hire.

Responsibilities

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
• Coordinate and support application and platform upgrades.
• Assist with design, creation and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts.
• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Design and build ServiceNow Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project management, collaborating effectively in both new and existing development initiatives.
• Follow, maintain, and apply documentation best practices policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and incorporate additional UI/UX requirements from internal and external teams into ServiceNow development.
• Utilize programming methodologies and languages, adhering to coding standards and documenting code as required.
• Support data migration activities as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple sources into a unified CMDB, maintaining data quality and integrity.
• Mentor junior developers to guide and coach them throughout each project.

• Requires a US Citizenship.
• Hold an active security certification that meets DOD 8570 IAT level II or higher (such as Security+ CE) within 14 days of hire.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• At least 6 years of experience with the design, development, and support of technology infrastructure.
• At least 4 years of ServiceNow development experience.
• Experience with ServiceNow upgrades.
• Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills for effective collaboration, including the ability to present to management and external stakeholders.
• Willingness to learn and adapt to rapid technological changes.
• Willing to assist and train junior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer
• ServiceNow CSM Pro Plus Suite Certified
• Experience or familiarity with Agile development and testing methodologies
• Experience with ServiceNow modules like TSM, TNI, OMT, etc.
• Experience with JIRA, Git, and Confluence.
• Understanding of ITIL foundation or ITIL certification.
• AWS cloud and ServiceNow certifications.
• Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, or related disciplines.
• Experience working with large software systems including hardware integration and testing.
• Experience working with multi-disciplinary development teams.
• Experience using SAFe as the agile development methodology.
• Experience transitioning from legacy applications to new systems.
• Experience applying test automation, CI/CD, and DevSecOps practices.
• Experience with Kanban and other flow improvement practices.
• Experience with DevOps/DevSecOps and CI/CD implementation.

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