ServiceNow Developer

Ampcus Incorporated

Chicago, IL(remote)

JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Automation, Business Services, CAD (Computer-Aided Design) Software, Code Reviews, Communication Skills, Consulting, Customer Support/Service, Detail Oriented, Establish Priorities, Financial Services, IT Service Management (ITSM), JavaScript, Microsoft Outlook, Microsoft Product Family, Problem Solving Skills, Process Improvement, Product Lifecycle, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Scrum Project Management and Software Development, ServiceNow, Software Development, Sprint Planning, Standup Meetings, Systems Administration/Management, Testing, User Interface/Experience (UI/UX), Web Services
LOCATION
Chicago, IL(remote)
POSTED
2 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: ServiceNow Developer

Location(s): Chicago, IL
(Remote)


Position Summary
Seeking an experienced ServiceNow Developer to support enterprise ServiceNow implementations, enhancements, and integrations. The role will focus on Demand Management, IT Service Management (ITSM), Service Catalog, End User Services, Forms Development, and Microsoft O365 integrations including Outlook and Teams.

Key Responsibilities
Platform Development & Configuration

  • Design, develop, and enhance ServiceNow solutions across Demand Management, ITSM, Service Catalog, and End User Services.
  • Develop and maintain forms, catalog items, record producers, workflows, and automation aligned with business requirements.
  • Configure and customize ServiceNow using:
    • Business Rules
    • Client Scripts
    • Script Includes
    • UI Policies
    • UI Actions
    • Flow Designer
    • Workflows

Integrations

  • Design and implement integrations between ServiceNow and Microsoft O365 applications, including Outlook and Teams.
  • Build and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.
  • Support automation use cases such as email-driven requests, notifications, and collaboration workflows.

Service Catalog & User Experience

  • Develop and enhance self-service offerings within Service Catalog and Employee Center.
  • Build intuitive forms and user interfaces that improve the employee and end-user experience.
  • Ensure seamless integration between forms, workflows, and backend processes.

Demand & Process Enablement

  • Support the Demand Management lifecycle from intake and prioritization through fulfillment.
  • Translate business requirements into scalable ServiceNow solutions.
  • Partner with stakeholders to refine requirements and optimize processes.

Testing, Deployment & Support

  • Perform unit testing and support User Acceptance Testing (UAT).
  • Assist with production deployments and release activities.
  • Provide Level 3 support for incidents, enhancements, and platform issues.
  • Participate in code reviews and platform governance activities.

Collaboration & Delivery

  • Work closely with product owners, architects, and distributed delivery teams.
  • Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.

Required Qualifications

  • 5+ years of hands-on ServiceNow development experience.
  • Strong expertise in:
    • ITSM modules
    • Service Catalog
    • ServiceNow Integrations
  • Experience with workflow automation and forms development.
  • Strong knowledge of JavaScript and the ServiceNow scripting framework.
  • Experience with:
    • REST/SOAP integrations
    • IntegrationHub
    • Flow Designer
  • Hands-on experience integrating ServiceNow with Microsoft O365 applications such as Outlook and Teams.

Preferred Qualifications

  • Experience with Demand Management.
  • Experience with Employee Center and End User Services.
  • Exposure to HRSD, CSM, or ITOM modules.
  • Experience working in financial services or other regulated environments.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).

Key Competencies

  • Strong communication and stakeholder management skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced Agile environment.
  • Strong attention to detail and commitment to quality delivery.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com