ServiceNow Administrator

Hello Folks,
Hope you are doing good !

Please find the below requirement and let me know your interest?

Job Title: ServiceNow Administrator
Location: Erie, PA
Mode of Work: Onsite role
Duration: 12 months
It's a pure W2 role

As a Professional ServiceNow Administrator , you'll play a key role in developing, configuring, and managing our ServiceNow platform. You'll focus on advancing IT Operations Management (ITOM) , IT Asset Management (ITAM), and the Configuration Management Database (CMDB) , ensuring our platform delivers value across the enterprise.
This position partners closely with business and technology teams to build scalable, reliable, and secure ServiceNow solutions

Key Responsibilities

• Administer, configure, and enhance the ServiceNow platform to support ITOM, ITAM, and CMDB capabilities.
• Lead implementations and improvements for Discovery , Service Mapping, and Event Management, ensuring visibility across our technology ecosystem.
• Maintain and improve CMDB data integrity through reconciliation, normalization, and adherence to the Common Service Data Model (CSDM) .
• Design and develop applications, workflows, and automations that optimize platform performance and user experience.
• Develop and maintain integrations with enterprise systems such as Active Directory , SCCM, AWS, Azure , and monitoring platforms using REST/SOAP APIs and Integration Hub.
• Collaborate with business partners to define strategies, roadmaps, and platform improvements that align with enterprise goals.
• Participate in platform governance, including change management, upgrade planning, and instance health monitoring.
• Support governance and maturity of the Asset and Configuration Management practices, aligned with ITIL and Enterprise Technology standards.
• Partner with IT and business stakeholders to design solutions that balance functionality, cost, and long-term sustainability.
• Ensure system security through effective role-based access controls (RBAC) and compliance with Erie's security standards.
• Document configurations, solutions, and operational processes to promote sustainability and knowledge sharing.
• Contribute to an Agile delivery environment, supporting sprint planning, backlog refinement, testing, and deployment activities.

• Expertise with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware and Software Asset Management).
• Strong understanding of CMDB architecture, relationships, and service modeling best practices.
• Experience designing and implementing integrations between ServiceNow and third-party tools.
• Proficiency in JavaScript, Glide Script, and scripting languages such as PowerShell, Python, or Shell.
• Working knowledge of cloud and infrastructure technologies (AWS, Azure, VMware, Windows, Linux).
• Familiarity with Flow Designer , Integration Hub, and CI/CD tools (Git, Jenkins, Azure DevOps).
• Understanding of networking fundamentals (IP addressing, firewalls, ports).
• Ability to diagnose and resolve complex technical issues independently.
• Strong collaboration, communication, and documentation skills.
• Demonstrated ability to align technical solutions with business outcomes.

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist - ITOM (Discovery, Event Management, Service Mapping)
• ServiceNow Certified Implementation Specialist - ITAM (HAM/SAM)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified CMDB or CSDM Specialist
• ITIL v4 Foundation Certification

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 3-5 years of ServiceNow administration and development experience in a large, complex enterprise environment.