Service Writer

Service Writer (Schenectady, NY)

Position Overview
seeking a reliable and customer-focused Service Writer to join our team in Schenectady, NY. This role acts as the key liaison between customers and the service department, ensuring equipment repair and maintenance needs are accurately documented, communicated, and completed efficiently.

Key Responsibilities

• Greet customers and assess service needs for outdoor power equipment (lawn mowers, snow blowers, tractors, etc.)
• Write clear and detailed service orders, including diagnostics, parts, and labor estimates
• Communicate repair timelines, costs, and updates to customers
• Coordinate with technicians to ensure accurate job completion and workflow efficiency
• Order parts and track inventory as needed
• Process invoices, payments, and maintain service records
• Handle customer concerns professionally and resolve issues promptly
• Maintain a clean, organized, and safe service desk environment

Qualifications

• High school diploma or equivalent required
• Previous experience in a service writer, service advisor, or customer service role preferred
• Knowledge of small engine or outdoor power equipment is a strong plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (service software, invoicing systems)
• Positive attitude and strong attention to detail

Work Environment

• Combination of front desk/customer service and shop coordination
• May require occasional lifting of equipment or parts (up to 50 lbs)
• Seasonal workload fluctuations (busy spring and winter seasons)

Pay Range: $19 to $23

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.