ApplyDescriptionAmerican Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Major Duties and Responsibilities
• Provide superior customer service to both internal and external customers. • Assist Service Department Manager in maintaining a smooth-running efficient department. • Sell products and services based on additional work needed and service specials. • Articulate and document customer concerns and assign jobs to technicians. • Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers. • All other duties as assigned.
Requirements
• Outgoing, friendly personality with superior communication skills. • Excellent customer service. • Knowledge or experience of servicing Harley-Davidson Motorcycles preferred. • Experience with POS systems and parts and management computer software. • General knowledge of computers and great phone etiquette. • Current motorcycle license.
Physical Demands and Working Conditions
• Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull. • The noise level in the work environment is usually loud. • Requires use of both hands. • Requires the ability to balance and push a 600+ lb. motorcycle. • Frequently works near moving mechanical parts. • Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop. • Occasionally exposed to exhaust fumes and other airborne particles.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
Salary Description $45k-$100k per year