Service Writer

Midwest Bus Sales Inc

This is a service/management position that requires someone who is a self-starter, a strong leader, someone who understands the importance of relationships with their customers as well as their coworkers. The service writer is responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction. This position must be able to manage multiple tasks in a fast-paced environment with strong computer and organizational proficiency.

Essential Functions

• Greeting and communicating with customers on all aspects of repair, such as creating work orders, arrange scheduling and communicating work to the technicians, and providing estimates to the customer and finalizing invoices.
• Liaise between customers and service technicians to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by relying on information relayed by technicians, by questioning customers thoughtfully, and by researching vehicle history and other forms of computer information.
• Verify work is properly diagnosed and performed while ensuring workflow is streamlined. 
• Schedule and manage service workflow according to priority list.
• Advises customers of necessary repair service including estimates of cost; also, make recommendations to customers for additional preventative maintenance work needed.
• Responsible for keeping shop area clean and organized.
• Responsible for the safety of service technicians and maintaining a safe working environment.
• Assist service personnel in diagnostics as needed.
• Recommends new shop equipment or technician training to cut costs, or increase shop efficiency.
• Work with the parts department to ensure all repair parts needed are available prior to starting repair.
• Make sure technicians manage repair order time punches and parts used.
• Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business.   
• Monitors the progress and completion of vehicles in the shop ensuring that proper repair and safety procedures are followed. 
• Handles customer complaints immediately and in accordance to dealerships guidelines. 
• Monitors paper flow to ensure all documents are accounted for and closed in a timely manner. 
• Maintains a professional appearance and attitude with co-workers, customers, vendors.
• Follows and enforces all company policies and procedures.
• Other duties as assigned.

Competencies

Excellent professional communication and organizational skills. Team player with strong Commercial Awareness. Strong decision-making and problem-solving abilities. Excellent time management skills and results-oriented performance.  Proven leadership abilities with demonstrated integrity and ethics. 

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.