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Service Writer

Morgan Corp.

Duncan, South Carolina

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JOB DETAILS
SKILLS
Communication Skills, Computerized Maintenance Management System (CMMS), Continuous Improvement, Corrective Action, Cost Control, Data Analysis, Data Processing, Data Quality, Detail Oriented, Document Management, Documentation, Driver's License, Equipment Maintenance/Repair, Heavy Equipment/Vehicles, Internet/Online Service, Maintain Compliance, Microsoft Office, Operational Support, Operations Management, Operations Planning, Order Management, Organizational Skills, People Management, Presentation/Verbal Skills, Preventative Maintenance, Record Keeping, Regulatory Compliance, Reporting Skills, Root Cause Analysis, Time Management, Trend Analysis, Writing Skills
LOCATION
Duncan, South Carolina
POSTED
15 days ago

Description


The Service Writer supports the Equipment Division by managing service documentation, work order processes, and maintenance data accuracy. This position serves as a key coordination point between maintenance operations, equipment management, and data analytics to ensure work orders, compliance requirements, and maintenance records are complete, accurate, and timely. The role works closely with the Senior Equipment Manager and Data Analyst to ensure consistency, accuracy, and standardization of work order coding and task descriptions, translating technician input into high-quality maintenance data that supports reliability, cost control, and decision-making.

Key Responsibilities


  • Create, track, and manage equipment work orders within the CMMS from initiation through completion
  • Ensure all work orders meet documentation, compliance, and recordkeeping standards
  • Track maintenance events, corrective actions, and rework within the CMMS system
  • Research, validate, and reconcile incomplete or inaccurate maintenance records
  • Apply standardized job codes, failure codes, and support detailed task descriptions to all work orders
  • Ensure work orders accurately reflect labor, parts, failure modes, and corrective actions
  • Coach technicians on required work order detail and documentation expectations
  • Coordinate with maintenance personnel and equipment management to clarify the scope of work, priorities, and scheduling
  • Monitor recurring failures and rework trends, and support root cause analysis and continuous improvement efforts
  • Generate and distribute CMMS reports related to maintenance activity, downtime, rework, and compliance
  • Provide reporting and data support to the Data Analyst and Senior Equipment Manager
  • Assist with preventive maintenance scheduling and compliance tracking
  • Support parts usage tracking and ensure accurate association with work orders
  • Participate in safety meetings and support daily operational planning activities
  • Maintain organized electronic and physical service records
  • Coordinate and monitor daily timecard submissions for all hourly Equipment Division employees

Skills, Knowledge and Expertise


  • Minimum of 2 years of experience in a service writer, maintenance coordinator, or similar role
  • Experience working with CMMS platforms and maintenance workflows
  • General understanding of heavy equipment maintenance terminology and repair processes
  • Strong attention to detail with the ability to manage multiple work orders simultaneously
  • Ability to analyze maintenance data and produce clear, accurate reports
  • Ability to work effectively with field and shop personnel in fast-paced, high-accountability environments
  • Effective written and verbal communication skills
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office or equivalent software tools
  • Valid driver’s license and driving record compliant with company MVR guidelines

Benefits


  • 401K with company match 
  • PTO, holidays, and paid winter shutdown 
  • Professional development and career growth opportunities 

About the Company

M

Morgan Corp.

Morgan Corporation is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America. Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world. With a total of eleven manufacturing and five service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect.

A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan Corporation offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining Morgan’s winning team means being part of a great home away from home. You will be challenged. You will be proud.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1952
WEBSITE
http://www.morgancorp.com/careers