Service Writer - CES

United Rentals

Cordova, TN

JOB DETAILS
SKILLS
Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Driver's License, Equipment Maintenance/Repair, Equipment Rentals, File Maintenance, General Ledger Accounting, Leadership, Multitasking, Presentation/Verbal Skills, Preventative Maintenance, Record Keeping, Rentals, Resolve Customer Issues, Team Player, Time Management, Time Tracking, Vehicle Fleets, Writing Skills
LOCATION
Cordova, TN
POSTED
12 days ago
Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do:
  • Work Order Completions, such as opening and closing work orders with accurate information
  • Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
  • Ensure that all tasks eligible for warranty are created and submitted for warranty
  • Monitor warranty reporting to ensure that all claims are properly brought to closure
  • Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
  • Handle equipment maintenance related issues with a high sense of urgency
  • Keep Management informed of customer concerns
  • Ensure all service-related invoices are properly coded within the correct General Ledger
  • Other duties assigned as needed


Requirements:
  • High School diploma or equivalent
  • Valid driver's license with acceptable driving record
  • 1 - 2 years experience in a shop or service environment
  • Basic computer skills
  • Attention to detail
  • Ability to multi-task in a busy environment
  • High sense of urgency with respect to customer service
  • Superior customer service, teamwork and verbal/written communication skills


This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

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Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
  • Paid Parental Leave
  • United Compassion Fund
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture


Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

About the Company

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United Rentals

Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces. Building a better future is our commitment to the people and communities we serve. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com. Our Customers Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry. Our Mission Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future. Our Values Safety First Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first. A Passion For People Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork. Visible Leadership Lead by example in every business decision and action, with a sense of humility and responsibility. Customer-Driven Support the best interests of our customers and develop better ways for them to succeed at their jobs. Absolute Integrity Always do the right thing, honor commitments and ensure appropriate corporate governance. Community-Minded Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly. Continuous Innovation Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service. Sustainability Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Rental Services
WEBSITE
http://www.unitedrentals.com