Job Description-
Service Technician
Position Summary:
Provide excellent customer service by performing
basic diagnostics, service repairs and maintenance work on customer and/or
dealer-owned consumer and residential small engine equipment.
Major Responsibilities:
The major responsibilities for this
position include:
- Achieve assigned metric standards for performance and profitability.
- Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed-eater, Pressure Washers, generators.
- Participates in Service Training programs required for the development of skills and knowledge.
- Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products.
- Maintains condition of inventory, tools and equipment.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Completes all reports, logs and forms required in conjunction with work assignments.
- Accounts for all time on designated equipment worked on.
- Account for all material used in performing assigned duties.
- Responsible to achieve job specific metrics and sales volume.
- Help customers on sales floor.
Minimum Requirements:
The minimum requirements for this position include:
·
Education/Training: High School Degree or G.E.D. equivalent. Basic Service Technician certification
preferred.
·
Experience: A minimum of 1-3 years of shop or mechanic experience preferred. Basic knowledge of small engines or automotive repair a plus.
Skills/Knowledge: Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of small engine lawn, garden & power equipment.
·
- Ability to use company computer systems and achieve a basic to intermediate computer functions.
- Ability to complete Warranty Claims in a timely manner.
- Ability to charge correctly for all service repair work.
- Ability to work in a team environment and independently.
- Proficient oral and written communication skills.
- Customer Focused communication style.
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Forklift experience preferred; or able and willing to learn.
Valid driver license is required and must ensure that driving record remains insurable under the corporate auto policy.
·
Highly Organized
·
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
Physical Requirements:
The minimum physical requirements for this position include:
- Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting, climbing ladders and performs all functions as set forth by management.
- Ability to perform prolonged standing (up to11-12 hours a day), walking, reaching, stooping, bending, kneeling, pulling,
- lifting and carrying up to 80lbs. with or without assistance.
Job responsibilities may change based on the needs of the business.
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee discount
- Paid training
- Mileage reimbursement