Service Technician Manager (LA, St. Rose)LA, St. Rose Join the Team Keeping America Fed - Five Star Breaktime Solutions is Hiring! Who We Are
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.
Position Summary
We are seeking aService Tech Managerto lead and oversee service operations for vending and breaktime equipment across assigned territories. This role is responsible for managing Service Technicians, ensuring timely and effective equipment maintenance and repairs, and delivering exceptional customer satisfaction.
This position is ideal for a mechanically inclined leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about developing teams and driving operational excellence.
What You'll Do
Leadership & Team Management
Lead, coach, and develop a team of Service Technicians to achieve performance, safety, and service goals
Manage scheduling, workload distribution, and route efficiency for service calls
Conduct ride-alongs, performance reviews, and ongoing training to ensure technician success
Ensure compliance with company policies, safety standards, and DOT regulations
Service Operations
Oversee preventative maintenance, repairs, and troubleshooting of vending and breaktime equipment
Monitor service call completion, response times, and overall service quality
Assist with complex repairs and technical troubleshooting as needed
Ensure proper inventory levels of parts and equipment across service vehicles and warehouse
Manage service related projects
Customer Experience
Build and maintain strong relationships with client locations
Respond to escalated service issues and ensure timely resolution
Communicate effectively with customers and internal teams to ensure service excellence
Dispatch after hours and some weekend service calls
Operational Excellence
Maintain accurate reporting on service performance, equipment trends, and technician productivity
Identify opportunities for process improvement, cost savings, and efficiency gains
Ensure vehicles, tools, and work environments are clean, organized, and safe
What We're Looking For
High school diploma or equivalent required; technical or trade school preferred
2+ years of experience in equipment service, maintenance, or a related field
Previous leadership or supervisory experience preferred
Strong mechanical and electrical troubleshooting skills
Experience with refrigeration and plumbing systems is a plus
Ability to lift 50 pounds repeatedly
Must be at least 21 years old (DOT requirement)
Valid driver's license with ability to obtain and maintain a DOT medical card
Ability to work in varying environments including warehouses, customer sites, and outdoors
Strong communication, organization, and problem-solving skills
Must pass pre-employment drug screening and background check
What We Offer
Paid Vacation after 6 months
Seven Paid Holidays per year
Medical, Vision, and Dental Insurance
401(k) Matching Program
Competitive Pay, $65,000-$70,000 depending on experience
Career Growth Opportunities within Five Star
Why Join Five Star?
At Five Star, you're more than just an employee - you're part of a team that keeps America fueled throughout the day. As a Service Manager, you'll play a critical role in ensuring our equipment runs smoothly and our customers receive best-in-class service.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.
Location - LA, St. Rose - LA - 501 Delta Drive