The Service Technician is responsible for providing technical support, troubleshooting, maintenance coordination, and service resolution for company systems, products, or client equipment. This role ensures that technical issues are diagnosed, documented, and resolved efficiently to maintain high service quality and customer satisfaction.
The Service Technician collaborates with support teams, engineers, and clients to deliver reliable technical solutions in a fully remote environment, with occasional coordination of field or vendor services if required.
This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.
Key Responsibilities
- Diagnose and troubleshoot technical issues for systems, hardware, or software
- Provide remote technical support to clients and internal users
- Document service requests, troubleshooting steps, and resolutions
- Coordinate repairs, maintenance, and service escalations with vendors or field teams
- Perform system checks, updates, and preventive maintenance procedures
- Assist with installation guidance and configuration support
- Monitor system performance and report recurring technical issues
- Maintain accurate service logs and technical documentation
- Communicate technical solutions clearly to non-technical users
- Ensure compliance with company service standards and procedures
Required Qualifications
- Associate degree or technical certification in Information Technology, Electronics, Engineering, or related field preferred
- 2–5 years of experience in technical support, field service, or IT service roles
- Strong troubleshooting and diagnostic skills
- Basic understanding of hardware, software, and networking concepts
- Excellent communication and customer service skills
- Ability to work independently in a remote environment
- Strong attention to detail and documentation accuracy
- Problem-solving mindset and ability to handle service escalations
Preferred Qualifications
- Experience with service management tools such as ServiceNow or Jira Service Management
- Familiarity with remote support tools such as TeamViewer or AnyDesk
- Experience supporting hardware, networking, or enterprise IT environments
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
- Background in technical service, telecom, or IT support industries
Compensation
- Annual Salary Range:$55,000 – $80,000 USD, depending on experience, technical expertise, and service scope
Benefits
Eligible employees may receive the following benefits:
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with employer matching
- Paid time off (PTO) including vacation, holidays, and sick leave
- Life insurance and disability coverage
- Flexible remote work environment
- Professional training and certification reimbursement
- Employee wellness and assistance programs
- Potential performance-based bonuses
Work Authorization Requirement
Applicants must meet the following requirements:
- Must currently reside in the United States
- Must be legally authorized to work in the United States
- Applications from individuals residing outside the U.S. will not be considered