Service Technician - Jacob and Chesley
Jacob Sunroom, Exteriors & Baths
Fairview Heights, IL
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Business Growth, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, English Language, Identify Issues, Literacy, Maintenance Services, Mobile Applications, On Site Support, Problem Solving Skills, Product Testing, Property Maintenance, Quality Metrics, Safety Process, Safety/Work Safety, Team Player
LOCATION
Fairview Heights, IL
POSTED
7 days ago
Come join a successful growing family-oriented business. Jacob Family Enterprises is a trusted local home improvement company specializing in sunrooms, fences, decks, windows, doors, siding, baths, and other exterior home products. We’re looking for a skilled Field Service Technician to join our team. If you have experience in repairs, property maintenance, or similar trades, this role could be the perfect fit.
Position Overview
As a Field Service Technician, you’ll be the face of our company delivering top-notch service, repairs, and installations directly to our customers. Your work will help us maintain high customer satisfaction, encourage repeat business, and grow our reputation for quality craftsmanship.
Key Responsibilities
· Provide service and customer support during field visits and dispatches
· Manage on-site installation, repair, maintenance, and testing of products
· Diagnose errors or technical issues and determine effective solutions
· Complete field assessments and document findings
· Produce timely, detailed service reports
· Follow all company procedures, safety protocols, and quality standards
· Operate company vehicle safely and use mobile field tools effectively
· Collaborate with the technical team and share information as needed
· Build and maintain positive customer relationships
Requirements
· Proven field service or related trade experience
· Ability to assess, repair, and service residential exterior products
· Strong problem-solving and troubleshooting skills
· English literacy and good communication skills
· Familiarity with mobile tools and applications
· Valid driver’s license
Experience in the following is a plus:
Roofing | Siding | Fencing | Windows/Doors Plumbing | Sunrooms | Home Remodeling
What We Offer
· Positive, team-oriented work environment
· Competitive pay
· Simple IRA with company match
· Paid training
· Bi-weekly pay
· Paid time off and vacation
· Medical, dental, vision, and Aflac benefits available
Job Type: Full-Time
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About the Company
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