About Us
At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL, and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook, and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines, and building strategic partnerships.
What Defines Success at ADT
The Residential Service Technicians primary functions and responsibilities are that of troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.
Key Responsibilities:
• Services: fire and carbon monoxide detection, networking, hosted video solutions, and access control. • Follow and complete required processes of wired and wireless technology and connection procedures. • Test and validate system signals and communication with central monitoring to properly establish service. • A customer service champion, demonstrating the willingness to help our customers fix and understand the protection in their home.
Qualifications - External
We are looking for:
• Service experience • Technical aptitude • Strong verbal communication • A customer-focused and customer-driven mindset • Thriving in the face of uncertainty • Valid drivers license • High School degree or equivalent
Whats in it for you?
• Full benefits on the 1st of the month after 31 days of employment • Casual yet energetic and engaging work environments • Medical, dental, vision, 401k with employer matching • Paid vacation time • Tuition reimbursement • Employee referral bonuses • A culture of coaching, development, and career growth opportunities
Position Summary
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes, inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment, and test for operation. Read blueprints, building, and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External
Education:
• High school diploma or GED
Experience:
• Minimum 2 years experience installing and inspecting, repairing ADT or comparable product line
Skills:
• Excellent communication skills • Able to read building electrical and sprinkler plans as required for clearing equipment trouble • Standing, stooping, lifting, climbing, crawling • Valid drivers license required
Want to learn more about ADT? Visit us online at www.adt.com or on Facebook.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.