Purpose:
Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Key Responsibilities:
Performs diagnostics and repairs on John Deere equipment and technology
Mentors Service Technician Trainees and Service Technicians
Conducts or supports customer clinics
Perform diagnostics and repairs in the field as required
Accountable for billable time and assigned work orders
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
May participate in John Deere University Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products
All other duties as assigned
Experience, Education, Skills and Knowledge:
Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
Experience working cooperatively in a team environment
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associate degree preferred
Valid driver's license required